Patient Navigator & Care Coordination Specialist

Jefferson Health Plans; Philadelphia (Philadelphia County); Vor Ort; USD 42.000 - 63.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Tuition assistance

Flexible spending accounts

Zusammenfassung

Jefferson Health Plans seeks a Patient Navigator to serve as a liaison for Jefferson patients in Philadelphia. You will work with physicians and staff to determine services, schedule appointments across departments, and follow up to ensure patient compliance, delivering the Jefferson Experience through prompt, courteous care.

This role emphasizes coordination of inpatient and outpatient services, adherence to HIPAA, and proactive patient support.

Qualifikationen

• 3 years of experience in a medical office.
• Courteous communication with patients and visitors.
• Commitment to delivering the Jefferson Experience.
• Leadership and problem-solving abilities.
• Ability to build positive and collaborative relationships.

Aufgaben

• Interacts with coworkers, visitors, and staff per Jefferson values.
• Schedules patients for visits across future care.
• Administers screenings and intake assessments as needed.
• Monitors adherence to treatment plans.
• Triage patient calls and coordinate inpatient care.
• Develops and maintains community resource lists.
• Greets patients and visitors professionally, in person or by phone.
• Upholds HIPAA privacy and regulatory standards.
• Performs other duties as assigned.

Kenntnisse

Medical office experience

Communication skills

Customer service orientation

Leadership

Relationship building

Ausbildung

Bachelor's Degree in psychology/health administration or related field

Tools

Epic experience

Jobbeschreibung

Jefferson Health Plans seeks a Patient Navigator to serve as a liaison for Jefferson patients in Philadelphia. You will work with physicians and staff to determine services, schedule appointments across departments, and follow up to ensure patient compliance, delivering the Jefferson Experience through prompt, courteous care.

This role emphasizes coordination of inpatient and outpatient services, adherence to HIPAA, and proactive patient support.