Patient Navigator: Care Access & Coordination

Covenant Health; Knoxville (TN); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

Covenant Health is seeking a Consumer/Service Line Patient Navigator to coordinate patient-centered care and support patients, families, and care teams. This full-time role, 80 hours per pay period during the day shift, focuses on rapid access, scheduling, and collaboration with physicians and hospital staff.

The navigator will manage referrals, remove barriers to care, and help develop treatment plans post-discharge, contributing to quality outcomes across Covenant Health's network in

Qualificações

• Minimum Education: None specified; may be equivalent to high school diploma or GED.
• Minimum Experience: Two years in a healthcare admin/clerical setting.
• Licensure: None.

Responsabilidades

• Serves as primary liaison between hospital, clinic, specialty services, and Covenant Leadership.
• Advocates on behalf of the patient.
• Initiates the referral process and responds quickly to assure rapid access into the system.
• Assures scheduling of patients upon referral from within/outside health systems for evaluation and work up for potential healthcare services within the office setting.
• Performs scheduling of outpatient/inpatient testing, including laboratory, imaging, and other services when appropriate.
• Participates and provides data for patient evaluation profiles among Care Team physicians to provide the best treatment strategy.
• Develops relationships and provides timely feedback to referring physicians, patients, and hospital affiliates.
• Addresses tangible barriers to care and facilitates referrals to support services.
• Works to develop and maintain physician and patient rapport.
• Maintains knowledge of insurance criteria and precertification processes for these patients.
• Reviews processes to identify areas of improvement and implements solutions.
• Gathers medical records, imaging studies, and evaluations to create a chart for each patient; provides summaries for physician review.
• Assists with barriers to care (transportation, lodging, etc.).
• After discharge, initiates follow-up treatment plans (phone call week 1, follow-up scheduling).
• Follows policies, completes required education, and participates in quality improvement initiatives.
• Performs other duties as assigned.

Descrição da oferta de emprego

Covenant Health is seeking a Consumer/Service Line Patient Navigator to coordinate patient-centered care and support patients, families, and care teams. This full-time role, 80 hours per pay period during the day shift, focuses on rapid access, scheduling, and collaboration with physicians and hospital staff.

The navigator will manage referrals, remove barriers to care, and help develop treatment plans post-discharge, contributing to quality outcomes across Covenant Health's network in