Patient Navigator-Behavioral Health

Crossroads Health; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Crossroads Health is seeking a Patient Navigator-Behavioral Health to serve as the first point of contact for clients. The role focuses on trauma-informed intake, documentation, screening, and coordinating care for individuals and families seeking behavioral health services.

Responsibilities include supporting walk-ins and calls, coordinating with treatment teams, and maintaining clear communication to ensure timely access to care. OH licensing and QMHS readiness are part of the requirements.

Qualifications

• Must have an Associate’s Degree in Human Services or related field.
• Bachelor’s degree in social work or related field preferred.
• Licensed in Ohio with LPC/LSW/MFT preferred.
• Willing to acquire QMHS within 15 days of hire.
• Prior experience in medical office setting with substantial patient interaction preferred.

Responsibilities

• Provide trauma-informed services to clients primarily on the phone and in the office.
• Assist clients in completing initial required documentation.
• Provide trauma-informed screening, triage and care coordination to clients and their family system.
• Facilitate communication among treatment providers and with clients to ensure engagement and access to care.

Skills

Trauma-informed care

Telephone intake

Care coordination

Client engagement

Documentation/completion

Education

Associate’s Degree in Human Services or related field

Bachelor’s degree in social work or related field (preferred)

Tools

Electronic Health Records (EHR)

Job description

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Lake County serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

We are currently searching for a compassionate person to join our Crossroads Health team in the role of Patient Navigator-Behavioral Health. The Patient Navigator is often the first point of contact for new and returning clients. This position is responsible for responding to and screening incoming clients to identify service needs. This provider will engage as a member of a collaborative team. With a Trauma Informed approach, this position will be a representative for the organization and how we offer integrated services for recovery and mental health.

Most importantly, the position will:

• Provide trauma informed services to clients primarily on the phone and in the office.
• Assist clients in completing initial required documentation.
• Providing trauma informed individual screening, triage and care coordination to clients and their family system in an office setting as they present for walk-in or call into the intake line.
• Assisting in communication amongst treatment providers and with clients to ensure strong engagement and access to care.

Position Requirement:

• Associate’s Degree in Human Services or related field required. Bachelor's degree in social work or related field (preferred).
• Licensed in the State of Ohio with LPC/LSW/MFT (preferred)
• Candidates must be willing to acquire QMHS within 15 days of hire.
• Prior experience in medical office setting, with substantial patient/client interaction (preferred).

Our Organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law. We are a drug free work environment and all new hires are required to pass a 10 panel drug screen which includes screening for THC.

Visit our website: www.crossroadshealth.org