Patient Navigator

Akumin; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA accounts with employer contrib.

401(k) with employer match

Paid holidays

PTO and sick time

Job summary

Akumin is seeking a dedicated Patient Navigator for our Plantation facility to act as the primary contact for patients needing follow-up after screening mammograms or breast imaging. You will coordinate timely outreach and scheduling across imaging locations, ensuring compassionate, patient-centered care from abnormal results through diagnostic resolution.

This role supports the women’s health program, with responsibilities including pathway enrollment, documentation, and KPI tracking.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to manage a dynamic, high-volume workload with organization.

Responsibilities

• Manage a daily worklist of BI-RADS 0 patients to ensure outreach and scheduling of diagnostic imaging.
• Contact patients to communicate results and schedule follow-up appointments; reach out to referrers for orders/priors.
• Support patient pathway enrollment by coordinating with physicians and patients for recommended follow-ups.
• Maintain breast navigation records and update follow-up status in the tracking system.
• Track KPIs such as recall rates and follow-up completion; identify workflow gaps.

Skills

Verbal communication

Written communication

Organization

Education

High School Diploma

Associate's Degree (preferred)

Tools

RIS

EMR

Practice management systems

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for a Patient Navigator at our Plantation facility. This will be a full time position. The Women's Health Patient Care Navigator serves as the primary point of contact for patients requiring follow-up after a screening mammogram or other breast imaging.

A key member of our women’s health program, you'll help ensure every patient receives timely, compassionate, and coordinated care from abnormal screening results through diagnostic resolution.

Cover an estimated 3-5 imaging locations, though coverage could shift based on patient workload.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day.

Specific duties include, but are not limited to:

• Manage a daily worklist of BI-RADS 0 patients to ensure timely outreach and scheduling of diagnostic imaging; includes contacting patients to communicate results, explain next steps, and schedule recommended follow-up appointments as well as contacting referrers to obtain orders and/or missing priors.
• Support specialized pathway enrollment, including calling referring physician to obtain an order and engaging the patient to schedule (e.g., BRCA mutations or strong family history indicating need for annual breast MRI; dense breasts indicating need for annual ultrasound; BIRADS 3 indicating need for 6-month follow-up) Build trust and confidence with patients by explaining next steps clearly and compassionately.
• Maintain accurate and up-to-date documentation in our breast navigation tracking system, including follow-up status, patient contact attempts, and appointment outcomes.
• Track and report on key performance indicators including recall rates, diagnostic conversion, and follow-up completion rates.
• Support the broader women’s health program by identifying process gaps and providing feedback to improve workflows and patient experience.

Position Requirements:

• High School Diploma or equivalent experience.
• Minimum 2 years of experience in a healthcare setting, preferably in breast health or women’s health Strong verbal and written communication skills with the ability to engage patients and physician offices professionally Excellent organizational skills with demonstrated ability to manage and prioritize a dynamic, high-volume workload.

Preferred Requirements:

• Associate's Degree or Equivalent Experience
• Bilingual (English/Spanish)
• Experience with RIS, EMR, or practice management systems
• Knowledge of MQSA lay letter requirements and/or breast imaging compliance standards

You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs
• Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity.

All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity.

All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin.

At Akumin, we’re proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well‑being of the communities we serve.