Patient Navigator

Akumin; Plantation (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSA with employer contributions

401(k) with employer match

Paid holidays

Defined PTO and sick time

Job summary

Akumin is seeking a Women’s Health Patient Care Navigator at the Plantation facility to coordinate post-screening follow-ups and diagnostic step scheduling. The role supports communication with patients and referring physicians to ensure timely, compassionate, and coordinated care within breast imaging pathways.

Responsibilities include managing daily task lists, guiding patients through BI-RADS 0 protocols, and maintaining accurate records in the navigation system.

Qualifications

• Minimum 2 years of experience in a healthcare setting, preferably in breast health or women’s health.
• Strong verbal and written communication with patients and physician offices.
• Excellent organizational skills with ability to manage a high-volume workload.

Responsibilities

• Manage daily BI-RADS 0 patient worklists to outreach and schedule diagnostic imaging.
• Coordinate enrollment in specialized pathways and obtain orders/prior records as needed.
• Explain next steps clearly and compassionately to patients to build trust.
• Maintain up-to-date documentation in the breast navigation tracking system.
• Track and report on KPIs such as recall rates, diagnostic conversion, and follow-up completion.
• Support the women’s health program by identifying process gaps and helping improve workflows.
• Cover an estimated 3–5 imaging locations depending on patient workload.

Skills

Communication

Patient engagement

Healthcare experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate’s Degree or equivalent experience

Tools

RIS/EMR systems

Job description

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

We are currently hiring for a Patient Navigator at our Plantation facility. This will be a full time position.

The Women’s Health Patient Care Navigator serves as the primary point of contact for patients requiring follow-up after a screening mammogram or other breast imaging. A key member of our women’s health program, you’ll help ensure every patient receives timely, compassionate, and coordinated care from abnormal screening results through diagnostic resolution.

Specific duties include, but are not limited to:

• Manage a daily worklist of BI-RADS 0 patients to ensure timely outreach and scheduling of diagnostic imaging; includes contacting patients to communicate results, explain next steps, and schedule recommended follow-up appointments as well as contacting referrers to obtain orders and/or missing priors.
• Support specialized pathway enrollment, including calling referring physician to obtain an order and engaging the patient to schedule (e.g., BRCA mutations or strong family history indicating need for annual breast MRI; dense breasts indicating need for annual ultrasound; BIRADS 3 indicating need for 6-month follow-up)
• Build trust and confidence with patients by explaining next steps clearly and compassionately.
• Maintain accurate and up-to-date documentation in our breast navigation tracking system, including follow-up status, patient contact attempts, and appointment outcomes.
• Track and report on key performance indicators including recall rates, diagnostic conversion, and follow-up completion rates.
• Support the broader women’s health program by identifying process gaps and providing feedback to improve workflows and patient experience.
• Cover an estimated 3-5 imaging locations, though coverage could shift based on patient workload.

Position Requirements:

• High School Diploma or equivalent experience.
• Minimum 2 years of experience in a healthcare setting, preferably in breast health or women’s health
• Strong verbal and written communication skills with the ability to engage patients and physician offices professionally
• Excellent organizational skills with demonstrated ability to manage and prioritize a dynamic, high-volume workload

Preferred Requirements:

• Associate’s Degree or Equivalent Experience
• Bilingual (English/Spanish)
• Experience with RIS, EMR, or practice management systems
• Knowledge of MQSA lay letter requirements and/or breast imaging compliance standards

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.