Patient Navigator

Jwch Institute; Downey (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health premium allowance

Health Savings Account (HSA)

Paid time off

13 paid holidays

401(k) safe harbor

Disability insurance

Life insurance

Job summary

JWCH Institute, Inc. is seeking a Patient Navigator to provide frontline support at our Downey clinic.

The role involves greeting patients, guiding them through administrative processes, helping with forms, and addressing questions to ensure a smooth, respectful visit. You will coordinate communications between patients and the healthcare team, assist with enrollment-related information, and support outreach activities while traveling between sites as required, including some evenings and

Qualifications

• 1+ year of front desk or receptionist experience
• Ability to engage with clients from diverse backgrounds
• Bilingual in English and Spanish preferred
• CA Driver's License and ability to travel between sites
• Willingness to work some evenings and weekends

Responsibilities

• Greet clients, visitors and the public in a friendly, professional manner
• Assist clients with forms and streamline administrative processes
• Serve as liaison between clients and healthcare staff
• Coordinate transportation of patients between locations
• Communicate updates between front/back office staff
• Participate in safety/compliance trainings and staff meetings
• Support intake processes with outreach team
• Provide information on services and enrollment opportunities
• Travel between sites as required by the role

Skills

Customer service

Communication

Bilingual English/Spanish

Interpersonal skills

Team collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 100% Downey, CA, US

Salary Range: $49,793.00 To $54,963.00 Annually

Position Purpose

The Patient Navigator role is designed to provide comprehensive support to clients by identifying their needs and guiding them through our appropriate administrative systems and patient support services. This position involves warmly greeting patients and extending assistance in waiting room areas, ensuring a seamless and positive experience. Additionally, the Navigator will actively address any questions or concerns patients may have, contributing to an overall atmosphere of comfort and efficient service delivery.

• Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor.
• Engage in meaningful conversations with clients and visitors to identify their informational needs.
• Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations.
• Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience.
• Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange.
• Coordinate the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow.
• Assist clients in completing necessary forms, streamlining administrative processes for enhanced efficiency.
• Offer comprehensive information on on-site services and promote health awareness to clients.
• Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening.
• Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator.
• Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process.
• Engage in community outreach initiatives to broaden the clinic's impact and accessibility.
• Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records.
• Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation.
• Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform other duties as assigned by supervisor.

Requirements

• Experience Required: Minimum 1 year of front desk or receptionist experience.
• Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds.
• Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions.
• Bilingual proficiency in English and Spanish is highly desirable.
• Flexibility and capability to travel between different sites as required by the role.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.
• Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment.
• At least 1 to 2 years of experience in client support or community service roles.
• Willingness to work some evenings and weekends, reflecting a commitment to meeting the varied needs of our community and clients.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.