Patient Navigator

Cosmeticphysicianpartners; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in medical aesthetics is seeking a dedicated Patient Navigator to enhance client experiences at their state-of-the-art clinic in New York City. This full-time role emphasizes exceptional patient care, effective communication, and organizational skills. The ideal candidate will thrive in a dynamic environment, managing appointments and ensuring patients feel welcomed and informed. With a strong focus on teamwork and a commitment to excellence, this position offers a competitive compensation package and unique perks within the aesthetic industry. Join a culture that values collaboration and fosters a positive workplace atmosphere.

Benefits

401(k) Matching

Free and Discounted Services

Positive Workplace Culture

Qualifications

• Minimum 2 years experience in a medical office or medical spa setting.
• Knowledge of medical terminology and cosmetic procedures is a plus.

Responsibilities

• Greet and check-in patients, ensuring a warm welcome.
• Schedule appointments and maintain patient information.

Skills

Patient Care

Communication Skills

Multitasking

Computer Proficiency

Analytical Skills

Education

Experience in Medical Office

Knowledge of Medical Terminology

Tools

Scheduling Software

Computer Systems

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Alizadeh Cosmoplastic Surgery , one of our valued partners, is looking for a Patient Navigator to join their fast-growing, state-of-the-art clinic located in New York City.

About the Clinic:

Alizadeh Cosmoplastic Surgery is a premier cosmetic and reconstructive surgery practice led by internationally recognized plastic surgeon Dr. Kaveh Alizadeh. With locations in Manhattan and Long Island, we specialize in advanced surgical and non-surgical aesthetic treatments tailored to each patient’s unique needs. Our practice is known for delivering exceptional results through a combination of artistic vision, cutting-edge technology, and compassionate care. From facelifts and breast procedures to injectables and skincare, our team is committed to excellence and innovation in the field of aesthetic medicine.

About the Role:

The primary responsibilities of this role include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanour. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a full-time position requiring 40 hours per week . We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Greet and check-in patients, ensuring a warm and professional welcome.
• Collect patient information and enter it into the system.
• Escort patients to exam rooms, ensuring they are comfortable.
• Maintain cleanliness and organization of exam rooms between appointments.
• Process patient check-outs and collect required fees.
• Answer phone calls, retrieve voicemail messages, schedule appointments, and direct calls to the appropriate staff.
• Prepare patient charts and handle all administrative tasks efficiently.
• Ensure the waiting area remains comfortable and tidy.
• Engage patients in retail sales.
• End of day paperwork and balancing daily intake of funds.

Qualifications :

• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.
• Minimum of 2 years of experience in a medical office or medical spa setting.
• Experience managing phone systems and scheduling in a medical office environment.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.
• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.