Patient Navigator

Community Health Action of Staten; New York (NY); On-site; USD 41,000 - 47,000; Full time

Job summary

Community Health Action of Staten Island is seeking a Patient Navigator to support individuals living with HIV/AIDS through effective care coordination. This full-time role includes accompanying clients to appointments, providing health education, and participating in case management, aimed at improving health outcomes for marginalized populations.

Benefits

Generous paid time off (4 weeks of vacation plus paid holidays)

Tuition reimbursement

Retirement plan with employer matching

Medical, dental, and vision benefits

Qualifications

• At least 1 year of experience with case management and/or patient navigation required.
• Bilingual (English/Spanish) preferred.
• Strong socio-cultural identification with the target population.

Responsibilities

• Accompany clients to medical appointments and provide logistics support.
• Provide individual health education related to patients' lives.
• Assess and address treatment adherence barriers.

Skills

Communication

Problem Solving

Coordination

Education

High school diploma or equivalent

Some college, Associates, or bachelor's preferred

Job description

Description

Title: Patient Navigator, Supportive Counseling Services

Department: Health Care Coordination

Reports To: Senior Director, HIV Care Coordination Services

Location: 56 Bay St, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay & Benefits: The pay range for this role is generally $41,600-$46,600 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Care Coordination Program focuses on prompt linkage to HIV care, ongoing retention in care, optimal treatment adherence, viral load suppression and reduced HIV-related mortality. The programs in this department work with people living with HIV/AIDS to improve overall health and establish self-management through case management, peer navigation, and health education services.

The Patient Navigator carries out activities necessary for individuals to reach these goals and moves them towards self-managing their care and treatment. The Navigator is instrumental in conducting the day-to-day services and works closely with the Supportive Counselors, Program Director, and Sr. Director.

DUTIES & RESPONSIBILITIES:

• Accompany clients to medical appointments and community agencies for support and advocacy
• Coordinate logistics for care and treatment needs including appointment reminders, transportation, and childcare arrangements
• Provide individual health education to clients regarding curriculum topics as they relate to the patient’s life
• Assess treatment adherence and addresses barriers as they arise
• Reassess client needs including the Self-Management Assessments and program eligibility
• Participate in the development of the care planning activities
• Coordinate with Service Providers and provides critical feedback to members of the team
• Actively participate in case conferences, clinical supervision, and individual supervision
• Meet training requirements as indicated by the agency and funder, including the 6-day Core training.
• Adhere to standards for documentation requirements, and data submission and maintains client charts
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Other duties as assigned

Requirements

QUALIFICATIONS:

• High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred.
• At least 1 year of experience with case management and/or patient navigation REQUIRED. College degree may be considered in lieu of experience.
• Bilingual (English/Spanish) preferred.

COMPETENCIES:

• Can actively listen to feedback and direction and take action accordingly.
• Composes client documentation, emails, and other communications that are clear, accurate, and well-organized.
• Works harmoniously with others to accomplish objectives, gaining cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Shows up professionally each day within the context of expectations of their work environment
• Works independently following receipt of instructions on a task, demonstrating the ability to understand and execute the task with minimal supervision. Able to independently manage time effectively.
• Takes initiative on future tasks by identifying potential areas for improvement and proactively addressing them
• Capable of teaching back the skills gained to colleagues, fostering a collaborative and knowledgeable work environment with strong problem-solving skills and a commitment to continuous learning and development.
  
  

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.