Patient Navigator

Services for the UnderServed; New York (NY); On-site; USD 40,000 - 46,000; Full time

Job summary

Join a leading organization dedicated to helping homeless individuals with HIV/AIDS as a Patient Navigator. This role involves connecting clients to medical services, implementing comprehensive service plans, and providing on-ground support to improve health outcomes and overall quality of life. We value integrity and continuous improvement in our commitment to client wellbeing.

Qualifications

• Minimum Associates Degree required with encouraged experience working with marginalized communities.
• Effective written and oral communication skills are crucial.

Responsibilities

• Provide direct, field-based services to enrolled consumers.
• Support comprehensive service plans and assist with securing housing and medical care.
• Engage in Quality Assurance/Quality Improvement activities.

Skills

Effective written communication

Effective oral communication

Bi-lingual Spanish

Education

Associates Degree

Tools

MS Office

Windows

Job description

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Minimum: USD $40,000.00/Yr.
Maximum: USD $46,000.00/Yr.

Position Overview

I. Scope of Role:

The SRO Intervention Project works with homeless and formerly homeless people with HIV/AIDS and seeks to connect them to medical services and stabilized housing. The Care Coordination Redesign Program (CCR) employs a navigation and chronic care model to advocate for, communicate with, and identify resources for clients, supporting their independence in healthcare to improve health outcomes and quality of life.

Essential Duties & Responsibilities:

• Provide direct, field-based services to enrolled consumers.
• Support the implementation of a comprehensive Service Plan for each consumer.
• Assist consumers with securing housing, medical care, nutrition, transportation, and benefits paperwork. Conduct social services and benefits re-assessments and follow-ups.
• Visit consumers between clinic visits to reinforce treatment plans, provide appointment reminders, health education, coordinate transportation, and follow-up activities.
• Accompany consumers to healthcare and social service appointments as needed.
• Provide field-based Directly Observed Therapy (DOT) services, recording medication intake and side effects.
• Offer feedback to healthcare team members based on field observations.
• Record all services daily and document in AWARDS Case Management Software.
• Collect and record Primary Care Status Measures data as assigned.
• Participate in team meetings, case conferences, and trainings.
• Engage in Quality Assurance/Quality Improvement activities.
• Report to the Program Director in the absence of the CCR Supervisor.

Requirements

Qualifications

• Minimum Associates Degree. Experience working with people living with AIDS, homeless individuals, or substance users encouraged. Effective written and oral communication skills.

Preferred Qualifications & Skills

• Bi-lingual Spanish strongly preferred. Experience in outreach or case management preferred.
• Basic computer skills (e.g., MS Office, Windows).

Additional Information

Join a team committed to wellbeing, built on respect, integrity, support, and continuous improvement. S:US is an equal opportunity employer and provides accommodations for individuals with disabilities.