Patient Navigator

Silvercross; New Lenox (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Silver Cross Hospital in New Lenox, IL is seeking a Patient Navigator to identify provider, office, and patient needs in an ambulatory setting, prioritize care, and help improve throughput and coordination of care.

The position requires previous Medical Assistant experience, CPR certification, and a high school diploma or GED. CMA certification is required for new applicants as of 10/1/25. The role is full-time with weekday shifts and supports clinic operations across departments.

Qualifications

• Previous Medical Assistant experience required.
• CPR Certification.
• Knowledge of examination, diagnostic, and treatment room procedures.

Responsibilities

• Identify provider and patient needs in ambulatory setting and prioritize care.
• Improve throughput by deploying clinical staff as needed.
• Coordinate and communicate same-day staff absences and coverage across the practice.
• Lead quality initiatives and track outcomes.
• Assist Medical Assistants and support clinic operations as needed.

Skills

Leadership qualities

Medical practice knowledge

Patient care knowledge

Safety awareness

Education

High school diploma or GED

Certified Medical Assistant (CMA) required for new applicants as of 10/1/25

Job description

Patient Navigator# Silver Cross Careers## Patient NavigatorApply: New Lenox, Illinois: Full time: Posted Today: R-0012464## Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It’s the way *you*want to be treated.**Position Summary**: In an ambulatory environment, identify current provider, office, and patient needs - prioritize and respond accordingly. Focus on throughput and efficiency - deploying clinical staff needed. Effectively evaluate and lead clinical caregivers. Maintain positive and effective relationships with employees, providers, hospital departments, and the public. Assist Medical Assistants as necessary. **Essential Duties and Responsibilities**:In addition to the responsibilities of the Medical Assistant position, the Patient Navigator will routinely:* Order supplies* Facilitate quality initiatives and tracking* Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.* Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.* Perform patient outreach* Monitor and act on necessary items in the clinical pools* Assist with any management-delegated duties, as needed **Requirements:*** Previous work as a Medical Assistant with demonstrated leadership qualities.* Knowledge of medical practice to assist in patient care.* Knowledge of examination, diagnostic, and treatment room procedures.* Knowledge of medical equipment and instruments to administer patient care.* Knowledge of common safety hazards and precautions to establish a safe work environment. **Education:*** High school diploma or GED required. Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.* Experience: Previous Medical Assistant work experience required.* CPR Certification**Work Shift Details:**Days, Weekday shifts**Department:**SCMG PROGRESSIVE SURGICAL ASSOCIATES# # # # # # # **Benefits for You**At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.**Silver Cross Hospital and Silver Cross Medical Groups** offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition Reimbursement**Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.** However,registry employees are ineligible for Health and Welfare benefits.The expected pay for this position is listed below:$20.33 - $25.41The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.