Patient Navigator

20 Health Service Systems, Inc.; New Lenox (IL); Presencial; USD 28.000 - 35.000; Jornada completa

Descripción de la vacante

Silver Cross Hospital is seeking a Patient Navigator to identify provider and patient needs in ambulatory settings, prioritize actions, and lead clinical staff for efficient clinic operations.

The role requires prior Medical Assistant experience and CMA certification by Oct 1, 2025, with CPR certification also preferred. The incumbent will collaborate with departments, coordinate staffing, and drive patient care improvements.

Formación

• Previous Medical Assistant work experience required.
• CPR Certification is required.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.

Responsabilidades

• Identify provider, office, and patient needs and prioritize accordingly.
• Focus on throughput and efficiency by deploying clinical staff as needed.
• Lead clinical caregivers and maintain positive relationships with staff and departments.
• Assist Medical Assistants as necessary.
• Order supplies and facilitate quality initiatives and tracking.
• Coordinate and communicate same-day absences and staffing coverage.
• Identify, evaluate, and resolve workflow challenges to improve efficiency and patient care.

Educación

High school diploma or GED

Certified Medical Assistant (CMA) required by 10/1/25

Herramientas

CPR Certification

Descripción del empleo

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Position Summary

In an ambulatory environment, identify current provider, office, and patient needs - prioritize and respond accordingly. Focus on throughput and efficiency - deploying clinical staff needed. Effectively evaluate and lead clinical caregivers. Maintain positive and effective relationships with employees, providers, hospital departments, and the public. Assist Medical Assistants as necessary.

Essential Duties and Responsibilities

• In addition to the responsibilities of the Medical Assistant position, the Patient Navigator will routinely:
• Order supplies
• Facilitate quality initiatives and tracking
• Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.
• Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
• Perform patient outreach
• Monitor and act on necessary items in the clinical pools
• Assist with any management-delegated duties, as needed

Requirements

• Previous work as a Medical Assistant with demonstrated leadership qualities.
• Knowledge of medical practice to assist in patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Education

• High school diploma or GED required.
• Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.

Experience

• Previous Medical Assistant work experience required.
• CPR Certification

Work Shift Details

• Days, Weekday shifts
• Department: SCMG PROGRESSIVE SURGICAL ASSOCIATES

Benefits for You At Silver Cross Hospital

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

Expected Pay

The expected pay for this position is listed below: $20.33 - $25.41 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS.

Silver Cross