Patient Navigator

20 Health Service Systems, Inc.; Mokena (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with match

PTO and Sick time

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in Mokena, IL is seeking a Patient Navigator to improve service delivery and patient flow. The role includes coordinating clinical staff and performing lab tests and diagnostics, while ensuring timely communication between patients, families, and providers.

Requires graduation from an accredited Medical Assistant program with at least 5 years of primary care MA experience, current CPR/BCLS, and strong communication and computer skills.

Qualifications

• Graduation from an accredited Medical Assistant program; 5 years primary care MA experience preferred.
• CPR and BCLS certifications must be current.
• Phlebotomy license or experience preferred.
• Strong communication, teamwork, adaptability and computer skills.

Responsibilities

• Phone triage: answer calls and requests from patients and staff promptly.
• Follow up on high-risk patients per provider instructions.
• Oversee messages and refills for all providers.
• Engage and motivate providers for timely responses per policy.
• Transmit physician orders to patients and pharmacies.
• Respond to messages and refills per protocol.
• Perform diagnostics: EKG, spirometry, audiometry and in-house labs.
• Handle clerical tasks: scheduling, billing issues, and chart processing.
• Manage patient flow and throughput across care locations.

Skills

Phone triage

High-risk patients

Communication skills

Teamwork

Computer literacy

Interdepartmental coordination

Education

Accredited Medical Assistant program

CPR and BCLS certifications

Tools

EMR systems

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other.

Summary: Responsible for creating an environment of service excellence through positive interactions.

Patient Navigator is responsible for delivery patient care delivery and management. He or she performs lab draws and other diagnostic testing such as EKG, spirometry, etc. for the assigned offices and providers as needed.

Identifies current provider and patient needs, prioritizes, and responds accordingly. Focuses on throughput and efficiency deploying clinical staff and themselves where needed. Ability to effectively evaluate and manage clinical caregivers.

Maintains positive and effective relationships with employees, providers, hospital departments, and the public. Assists Medical Assistants as necessary. Directs patient flow between arrival, registration, treatment, and departure. Acts as liaison between patients, their families, visitors, and at times the referring physician office staff.

Requirements: Graduation from an accredited program for Medical Assistants preferred. Minimum 5 years previous primary care Medical Assistant experience required. Must maintain current CPR and BCLS certifications. Phlebotomy license or experience preferred. Must demonstrate strong communications skills and be committed to customer satisfaction. Ability to work well in team environment. Ability to adapt to changing environment. Must be comfortable with computers and technology.

Work Shift Details: Days,

ESSENTIAL JOB FUNCTIONS:

• Phone triage - Answers phone calls and requests from patients, employees, other physician offices, and pharmacies in a timely manner.
• Follows up on high-risk patients including hospital follow ups per provider instruction.
• Oversees messages and refills requests for all assigned providers.
• Engages and motivates providers to manage and respond in timely fashion per policy.
• Manages telephone calls and communication physician orders to patients and pharmacy.
• Responds to messages and refill requests per provider instruction and protocol.
• Performs diagnostic testing such as EKG, spirometry, audiometry, in-house lab testing such as mono spot, pregnancy tests, strep tests, occupational medicine testing, and venipuncture.
• Performs clerical functions as necessary such as answering telephones, medical record processing, operating computer, scheduling appointments, handling billing issues, and signing of Medicare lab forms.
• Manages throughput of patient care serving as air traffic control for the assigned providers and offices.
• Evaluates current needs and responds accordingly.

Department: SCMG HEDGES (MOKENA)

Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below: $20.33 - $25.41 INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross