Patient Navigator

Silver Cross Hospital; New Lenox (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

PTO and Sick time

Job summary

Silver Cross Hospital in New Lenox, IL is seeking a Patient Navigator to improve clinic throughput by aligning provider, patient, and staff needs in an ambulatory setting. The role emphasizes leadership, workflow optimization, and proactive care coordination.

You will oversee supply orders, communicate staffing coverage, perform patient outreach, and support quality initiatives. A high school diploma or GED plus CMA and CPR certification are required, with prior Medical Assistant experience

Qualifications

• Previous Medical Assistant experience required.
• Knowledge of medical practice to assist in patient care.
• CPR Certification required.

Responsibilities

• Coordinate and communicate same-day staff absences and staffing coverage.
• Identify and resolve workflow challenges to improve efficiency and patient care outcomes.
• Perform patient outreach and assist with management-delegated duties.

Skills

Leadership

Communication

Organization

Clinical knowledge

Education

High school diploma or GED

Certified Medical Assistant (CMA)

CPR Certification

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve ... and for each other. Come join us! It's the way you want to be treated.

Position Summary

In an ambulatory environment, identify current provider, office, and patient needs - prioritize and respond accordingly. Focus on throughput and efficiency - deploying clinical staff needed. Effectively evaluate and lead clinical caregivers. Maintain positive and effective relationships with employees, providers, hospital departments, and the public. Assist Medical Assistants as necessary.

Essential Duties and Responsibilities

In addition to the responsibilities of the Medical Assistant position, the Patient Navigator will routinely:

• Order supplies
• Facilitate quality initiatives and tracking
• Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.
• Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
• Perform patient outreach
• Monitor and act on necessary items in the clinical pools
• Assist with any management-delegated duties, as needed

Requirements

• Previous work as a Medical Assistant with demonstrated leadership qualities.
• Knowledge of medical practice to assist in patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Education

• High school diploma or GED required. Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.
• Experience: Previous Medical Assistant work experience required.
• CPR Certification

Work Shift Details

Days, Weekday shifts

Department

SCMG PROGRESSIVE SURGICAL ASSOCIATES

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups

offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$20.33 - $25.41

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.