Patient Navigator

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Patient Navigator to join their renowned cardiology department. This role involves working closely with patients and families to implement care plans, coordinate appointments, and assist with insurance applications. The ideal candidate will have a strong background in patient care and community resources, along with excellent communication skills. Join a team that values compassion and teamwork, and enjoy a comprehensive benefits package that includes flexible schedules and support for professional development. If you are passionate about making a difference in the lives of children, this is the perfect opportunity for you.

Benefits

Flexible schedules

Affordable health insurance

Vision and dental insurance

Childcare subsidies

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

Cell phone plan discounts

Qualifications

• High School diploma required; bachelor's preferred in human services.
• 1+ years of related experience and fluency in Spanish or Creole preferred.

Responsibilities

• Coordinate care plans and referrals for patients and families.
• Assist with scheduling and logistics for appointments.
• Document patient care and track outcomes for strategic planning.

Skills

Patient Care

Community Resource Liaison

Scheduling

Insurance Assistance

Documentation

Fluency in Spanish

Fluency in Creole

Education

High School/GED

Bachelor's Degree in Human Services

Job description

The Department of Cardiology at Boston Children's Hospital Benderson Family Heart Center is known worldwide for its superior patient care and clinical outcomes. Drawing from a global talent pool, we have grown to become the largest pediatric cardiology center in the United States and one of the most specialized in the world.

The Patient Navigator:

1. Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community-based resources to patients and families, providing documentation.
2. Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
3. May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
4. Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
5. Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
6. Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
7. Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

To Qualify, you must have:

1. A High School/GED degree required, bachelor's degree in human services or other related field is preferred.
2. A minimum of one year of closely related experience required.
3. Experience with the clinic population or work with community resources is preferred.
4. Fluency in Spanish or Creole preferred.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.