Patient Navigator

Boston Children's Hospital; Boston (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a leading pediatric cardiology center renowned for its commitment to patient care and community service. This role as a Patient Navigator is vital in coordinating care and resources for families, ensuring they receive the support they need. You will engage directly with patients, assist with scheduling and insurance navigation, and maintain relationships with community resources. This position offers a unique opportunity to make a significant impact on the lives of children and families, all while working in an inclusive and supportive environment that values diverse contributions. If you're passionate about helping others and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Flexible Schedules

Affordable Health Insurance

Childcare Subsidies

Student Loan Subsidies

Generous Time Off

403(b) Retirement Savings Plan

Pension

Tuition Reimbursement

Cell Phone Plan Discounts

Discounted T-Pass Rates

Qualifications

• Minimum of one year of closely related experience required.
• Experience with clinic population or community resources preferred.

Responsibilities

• Meet with patients and families to review care plans.
• Assist patients with scheduling and accessing resources.
• Document patient care and track outcomes.

Skills

Patient Communication

Insurance Navigation

Community Resource Coordination

Multidisciplinary Team Collaboration

Data Documentation

Education

High School/GED

Bachelor's in Human Services

Job description

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Department of Cardiology at Boston Children's Hospital Benderson Family Heart Center is known worldwide for its superior patient care and clinical outcomes. Drawing from a global talent pool, we have grown to become the largest pediatric cardiology center in the United States and one of the most specialized in the world.

The Patient Navigator:

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

To Qualify, you must have:

• A High School/GED degree required, bachelor's degree in human services or other related field is preferred.
• A minimum of one year of closely related experience required.
• Experience with the clinic population or work with community resources is preferred.
• Fluency in Spanish or Creole preferred

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.