Patient Navigator

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth and development

Employee and Dependent Tuition Asssist

Diverse and collaborative working环境

Affordable and comprehensive benefits

Job summary

Johns Hopkins Hospital in Baltimore seeks a Patient Navigator to deliver premium customer service as the care coordinator for the Executive and Preventive Health program and the Personalized Care program at Green Spring Station.

You will manage the complete patient journey, ensuring every executive and personalized care patient receives seamless, high-touch support from their first interaction to the conclusion of their visit.

Qualifications

• BA or BS required or equivalent work experience.
• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.

Responsibilities

• As a Patient Navigator, you will deliver a premium customer service experience as the primary care coordinator for the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station.
• You will manage the complete patient journey, ensuring every executive and personalized care patient receives seamless, high-touch support from their first interaction to the conclusion of their visit.
• In this highly visible position, you will go beyond standard scheduling and registration; you will efficiently gather all necessary intake information and personally guide patients through the Outpatient Center and main hospital campus.
• By ensuring accurate, real-time updates in EPIC and providing responsive support, you will empower patients and deliver the world-class care experience Johns Hopkins is known for.

Skills

Customer service

Healthcare experience

Education

BA/BS or equivalent

Tools

EPIC

Job description

Job Details

• Requisition #: 675703


• Location: Johns Hopkins Hospital, Baltimore, MD 21287


• Category: Nursing Support/Patient Care


• Schedule: Day Shift


• Employment Type: Full Time

YOU BELONG HERE

What Awaits You?

• Career growth and development


• Employee and Dependent Tuition Assistance


• Diverse and collaborative working environment


• Affordable and comprehensive benefits package

Our competitive benefit package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: Johns Hopkins Hospital | Your benefits virtually (mybenefitsjhhs.com)

Summary

• As a Patient Navigator, you will deliver a premium customer service experience as the primary care coordinator for the Executive and Preventive Health program at The Johns Hopkins Hospital and the Personalized Care program at Green Spring Station.


• You will manage the complete patient journey, ensuring every executive and personalized care patient receives seamless, high-touch support from their first interaction to the conclusion of their visit.


• In this highly visible position, you will go beyond standard scheduling and registration; you will efficiently gather all necessary intake information and personally guide patients through the Outpatient Center and main hospital campus.


• By ensuring accurate, real-time updates in EPIC and providing responsive support, you will empower patients and deliver the world-class care experience Johns Hopkins is known for.

Education / Work Experience

• BA or BS required or equivalent work experience.


• 3 years of related experience in healthcare and/or business with a strong focus on customer service best practices.