Population Health Care Navigator

Chase Brexton Health Care; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Chase Brexton Health Care in Baltimore, MD is seeking a Population Health Care Navigator to engage clients and coordinate with care teams to close preventative care gaps. You will leverage data resources like CRISP and serve as liaison to access health and social services within the community.

Daily duties include outreach by phone and text, scheduling appointments, and supporting clients through barriers while maintaining HIPAA-compliant documentation in the EMR.

Qualifications

• High School Diploma or GED required.
• Successful completion of a Community Health Worker certification training program.
• Accredited by the Maryland Department of Health at time of hire or within five months after probation.
• One year experience in a healthcare setting.
• Bi-lingual abilities are a plus.
• Some college is preferred.

Responsibilities

• Provides education, coaching, and support to clients to achieve health goals and close care gaps.
• Outreach via phone and text messaging to schedule appointments and address barriers.
• Collaborates with RN Care Coordinators, practitioners, and care teams.
• Schedules appointments, inputs registration information, and ensures continuity of care.
• Documents care coordination and phone notes in EMR and uses HIPAA-compliant platforms.

Skills

Good interpersonal skills

Attention to detail

Ability to learn quickly

Ability to adapt to change

Able to take and follow through with a

Bi-lingual skills a plus

Education

High School Diploma or GED

Community Health Worker certification training

Maryland Dept of Health accreditation within 5 months

Some college (preferred)

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Population Health Care Navigator

30+ days ago Requisition ID: 4898

JOB SUMMARY:

Through an equity driven approach, the Population Health Care Navigator drives high-volume outreach interventions designed to engage new and existing clients to access the right care at the right time. Working closely with Population Health leadership, the Care Navigator seeks to close preventative care gaps in close coordination with clients, care teams, and specialty offices, and by leveraging available data repositories such as CRISP. Care Navigators also collaborate with clients to achieve health goals. They may serve as a liaison to, link to, or intermediary between health and social services and the community to facilitate access to services. Daily responsibilities include conducting outreach via phone calls and text messaging to schedule appointments, respond to client inquiries, address barriers, and support the client and care team for successful gap closure, continuity of care, and linkage to additional supportive services.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provides education, coaching, and support to new and existing clients to achieve health goals and close care gaps, including those due for preventative health services such as cancer screenings, wellness exams, and chronic disease management.

Communication

• Utilizes best practices in motivational interviewing to support client engagement.


• Communicates clearly with clients, care teams, and partners to convey pertinent information.


• Responds to inquiries in a timely, courteous, and efficient manner.

Workplace Computers and Equipment

• Schedules medical appointments accurately according to organizational guidelines; inputs registration information when appropriate.


• Retrieves and indexes clinical information from multiple sources to ensure continuity of care for clients.


• Accurately documents and routes care coordination and phone notes in EMR.


• Utilizes required platforms (Microsoft Office Suite, EMR, CRISP, EZAccess, ExactSciences, and more) appropriately and in accordance with HIPAA standards.

Teamwork

• Collaborates with RN Care Coordinators, VBC Practitioners, Nurse Care Managers, and others, in support of addressing needs of shared clients.


• Collaborates with other members of the Navigation team for peer learning, feedback, and support.


• Consistently positions self as resource for client and care team for successful gaps closure.

SKILLS AND ABILITIES:

• Good interpersonal skills


• Proficient in Microsoft Office Outlook, Word, and Excel


• Attention to detail


• Ability to learn quickly


• Ability to adapt to change


• Able to take and follow through with delegated tasks


• Bi-lingual skills a plus

EDUCATION:

• Required: High School Diploma or GED


• Required: Successful completion of a Community Health Worker certification training program


• Accredited by the Maryland Department of Health at time of hire or achieved within five months after successful completion of probationary period.


• Preferred: Some college

EXPERIENCE:

• Required: One year experience working in healthcare setting