Patient Navigator

Osborn Family Health Center; Camden (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Paid Time Off

Retirement Plan

Job summary

Osborn Family Health Center in Camden, NJ is seeking a Patient Navigator to act as a clinical support liaison between patients, providers and the care team. The role coordinates patient-centered care with referring physicians, hospital facilities and other collaborating health care entities, and collaborates across departments.

Responsibilities include maintaining patient information, ensuring HIPAA compliance, assisting with referrals and prior authorizations, and helping patients navigate

Qualifications

• Minimum high school diploma or equivalent.
• Preferred 1-2 years' experience as a Certified Medical Assistant
• Familiarity with IDC10 and CPT coding preferred

Responsibilities

• The Patient Navigator functions as a clinical support liaison between patients, providers and care team members.
• Coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities.
• Works in collaboration with all applicable departments.
• Maintain current demographic information on patients and ensure HIPAA compliance.

Skills

Bilingual Spanish/English

Customer service

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Title: Patient Navigator

Job Summary: The Patient Navigator functions as a clinical support liaison between patients, providers and care team members throughout Osborn Family Health Center and reports to the Chief Medical Officer/Chief Executive Officer. Also coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities. This position will also work in collaboration with all applicable departments.
Summary of Accountabilities:

1. Always provides high quality customer service to patients in person and over the telephone.
2. Maintain current demographic information on patients (name change; address; insurance updates).
3. Always maintain strict HIPAA compliance.
4. Assist in the navigation of patients to reduce gaps in care.
5. Track and monitor provider orders for outpatient services to include laboratory, radiology, diagnostic testing, and consultation services.
6. Attach results and/or consult reports for outpatient services including laboratory, radiology, diagnostic testing, and consultation services for provider review.
7. Work to improve patient compliance through telephone calls, written correspondence, and the patient portal.
8. Assist patients, when necessary, with lost or misplaced orders upon request.
9. Notify ordering provider of patient non-compliance.
10. Facilitate the process for follow-up appointments as needed.
11. Complete Referrals and Prior Authorization for Providers and Specialty Care Services.
12. Willingness to engage in training, i.e., webinar, webcast, any on-line opportunities.
13. Make recommendations on how to improve efficiency in departments.
14. Willingness to cooperate with covering of staff members and/or make recommendations to manager.
15. Ensure compliance with all company policies, procedures, and guidelines.
16. May sometimes undertake a variety of special projects and/or administrative duties to assist in the efficiencies of the organization.
17. Communicate concerns/patient issues with CMO/CEO /or Risk/Claims Manager.
18. Assists with any additional duties as needed or as directed by CMO/CEO.

Minimum Degree and Experience Required:

Minimum high school diploma or equivalent.

Preferred 1-two years' experience as a Certified Medical Assistant

Familiarity with IDC10 and CPT coding preferred

Skill Requirements:

Fluent in Spanish/English

Ability to assist with patients who present with language barriers.

Translation Video/Translation of Telephone.

Ability to be detailed oriented and organized.

Ability to communicate to promote effective working relationships with other members of staff

Ability to work effectively under pressure

Ability to perform diversified duties with a high degree of accuracy.

Benefits Offered:

Medical

Dental

Vision

Prescription

Paid Time Off

Retirement Plan

.

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the principal functions of the job and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Osborn Family Health Center is a Federally Qualified Health Center (FQHC), located in Camden, N.J, Equal Opportunity Employer.