Patient Meal Experience Specialist (Evening Shift)

Banner Health; Mesa (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Banner Health in Mesa, Arizona is seeking a Customer Experience Meal Order Representative to handle inbound hospital room service calls and capture patient meal preferences. You will navigate Cerner and culinary systems to ensure accurate orders for multiple units in a fast-paced centralized call center.

This evening shift runs from 3:00 PM to 7:00 PM with rotating days off, and candidates with prior experience in meal service or call centers are encouraged to apply.

Qualifications

• Experience in customer service or call center environments preferred.
• Knowledge of hospital meal service and dietary considerations is helpful.

Responsibilities

• Answer inbound room service calls from patients and families with courteous, accurate information.
• Enter daily patient meal selections and preferences for multiple facilities.
• Reference dietary guidelines and Cerner/Culinary systems to ensure accurate orders.
• Coordinate with dietitians or kitchen staff as needed to resolve dietary concerns.
• Follow facility procedures and protect patient privacy while handling calls.

Skills

Customer service

Call center

Nutrition knowledge

Education

High School Diploma/GED

Tools

Cerner

Job description

Banner Health in Mesa, Arizona is seeking a Customer Experience Meal Order Representative to handle inbound hospital room service calls and capture patient meal preferences. You will navigate Cerner and culinary systems to ensure accurate orders for multiple units in a fast-paced centralized call center.

This evening shift runs from 3:00 PM to 7:00 PM with rotating days off, and candidates with prior experience in meal service or call centers are encouraged to apply.