Patient Meal Experience Specialist

MercyOne Medical Group; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne is seeking a Nutrition Services Clerk to enhance patient and family satisfaction by collecting and recording food selections and ensuring meals align with prescribed diets. You will work closely with Clinical Nutrition and the IDT to meet nutrition needs, maintaining MercyOne's mission and values.

Responsibilities include assisting in diet-specific meal delivery, maintaining professional patient relations, and communicating any concerns to the care team.

Qualifications

• Ability to read, write and understand English and communicate effectively with patients, visitors, staff and physicians.
• Ability to measure weights/volume.
• Basic math.
• Mandatory Reporter Training.
• Strong customer relations and communication skills.

Responsibilities

• Assist in ensuring patients receive foods according to prescribed diets.
• Maintain excellent customer relations and a professional image.
• Offer appropriate food suggestions to patients to meet needs and preferences.
• Report concerns to RD's, Nurse managers, and other team members.
• Input patient meal preferences/menu choices.
• Deliver room service trays and late trays within target delivery time.

Skills

Customer relations

Communication skills

English literacy

Basic math

Weights/volumes

Mandatory Reporter Training

Education

High School diploma

Job description

MercyOne is seeking a Nutrition Services Clerk to enhance patient and family satisfaction by collecting and recording food selections and ensuring meals align with prescribed diets. You will work closely with Clinical Nutrition and the IDT to meet nutrition needs, maintaining MercyOne's mission and values.

Responsibilities include assisting in diet-specific meal delivery, maintaining professional patient relations, and communicating any concerns to the care team.