PATIENT MEAL DELIVERY (DIETARY)

Blessing Health; Quincy (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Retirement match

PTO 4 weeks

Onsite childcare

Wellness center access

Educational assistance

Job summary

Blessing Health seeks a Host Clerk to perform patient and non-patient duties across call center, tray line, nursing unit, and kitchen. You will verify meals, assist with room service ordering, and coordinate tray delivery while maintaining a clean, sanitary work environment.

The role requires strong customer service, ability to read diet orders, and comfort with iPads, iPhones, and computers in a fast-paced hospital setting.

Qualifications

• High School Diploma or Equivalency.
• Knowledge of Illinois Sanitation.
• Non-exempt hourly status.

Responsibilities

• Check and verify beverages, hot foods, cold foods and condiments on patient trays and load onto delivery cart.
• Communicate with Production staff regarding any issues with food items for Room Service.
• Read and correct patient menus based on prescribed diet.
• Tally menu items and communicate needs to production staff promptly.
• Place items on patient trays as assembled and stock coolers with meal items.
• Coordinate tray delivery with hostess staff and assistant in call center.
• Answer phone calls using an iPad and track trays through the delivery process.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Education

High School Diploma or Equivalency

Knowledge of Illinois Sanitation

Tools

iPad

iPhone

Computers

Job description

PAY RATE: $16.45 - $22.21

Competitive Benefits

BASED ON RELEVANT EXPERIENCE

• Retirement + matching
• Up to 4 weeks paid time off in first year
• Onsite childcare - Quincy
• 24/7 Wellness Center access
• Educational assistance opportunities

Job Summary

The Host Clerks are responsible for a variety of patient and non-patient tasks in the call center, tray line, nursing unit, and kitchen as assigned. These tasks include:

For Non-Patient Host Clerks

• Check and verify all beverages, hot foods, cold foods and condiments on the patient tray and loads the tray into the delivery cart.
• Communicate with Production staff concerning any issues with food items being served for Room Service.
• Reading and correcting patient menus based on their prescribed diet.
• Tallying items on the menus and communicating needs to the production staff in a timely manner.
• Placing items on patient trays as they are assembled on tray line and stocking coolers with patient meal items.
• Placing trays in carts and coordinating delivery with the hostess staff.
• Answering phone calls, using an iPad, and using a touch screen computer to track trays through the delivery process.
• Restocking items on the tray line including trays of proportioned food, cups, bulk food items, ice, and soda boxes.
• The checker maintains a clean and sanitary work environment and maintains equipment in clean, good working condition.

For Patient Serving Host Clerks

• Assist patients with ordering meals face to face with a variety of illnesses.
• Visits new admissions and explains the room service program.
• Reading menus to patients and assisting them with the room service ordering process by placing orders on the telephone or iPad.
• Communicate with nurses, doctors, and other staff on the units as appropriate.
• Deliver patient trays to the units and cut, open, and set up items as appropriate.
• Read and interpret diet orders and allergy information.
• Pick up trays and record patient meal intake.Verify the meal is delivered to the correct patient.
• Identify patients who require ordering assistance and communicate needs to the call center.
• Fill floor stock food items, formulas, tube feedings, and general supply items in the unit kitchens.

The host clerk will be required to stand, walk, bend, squat, reach, push, and lift with items of various weights from 5 to 50 pounds. Some items may requiring bending, squatting, or lifting them overhead. The host clerk will also be responsible for pushing full carts of trays to the nursing units. The host clerk is required to walk or stand for the majority of an 8 hour shift. This position requires the host clerk to walk on hard surfaces that may be wet and may include uneven surfaces. To be successful, the host clerk is required to use customer service skills, phone etiquette, and organizational skills. The host clerk must be able to utilize multiple technical devices including iPads, iPhones, computers, and other technology devices. The host clerk must have basic therapeutic diet knowledge and have the ability to work unsupervised in a fast paced work environment.

It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.

It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.

Education/Training/Experience

JOB QUALIFICATIONS

Preferred

• High School Graduate or Equivalency
• Knowledge of Illinois Sanitation

PAY STATUS

• Non-exempt hourly

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.