Patient Meal Call Center Specialist

Concord Hospital; Concord (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Concord Hospital is seeking a patient services associate in a hospital dietary setting. You will help with inpatient meals, diet orders, special services, consults, transfers, and nourishments, ensuring alignment with physician-prescribed menus.

Must be able to work 12-hour shifts, holidays and weekends, and be mobile on feet as needed. Strong communication and Windows computer skills are required; prior experience in office or food service is preferred.

Qualifications

• Three months experience in an office, food service or hospitality related setting.
• Computer experience in a Windows environment.
• Strong communication skills and the ability to use an automated call distribution system is highly preferred.
• Ability to work 12 hour shifts weekends and holidays.

Responsibilities

• Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and requisitions.
• Provides customer service to patients.
• Answers incoming phone calls.
• Delivers patient nourishments.
• Attends departmental meetings.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Phone handling

Windows experience

Education

High school diploma or equivalent

Tools

Automated call distribution

Job description

Concord Hospital is seeking a patient services associate in a hospital dietary setting. You will help with inpatient meals, diet orders, special services, consults, transfers, and nourishments, ensuring alignment with physician-prescribed menus.

Must be able to work 12-hour shifts, holidays and weekends, and be mobile on feet as needed. Strong communication and Windows computer skills are required; prior experience in office or food service is preferred.