Customer Service Representative

Emerson Hospital; West Concord (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Emerson Hospital in Concord, MA seeks a Customer Service Representative to support patient meal selections and dietary needs. You will handle patient inquiries with compassion, document accurately, and collaborate with dietary and healthcare teams to ensure meals align with physician orders.

The role offers full-time hours with morning and mid-shift options across several schedules, and requires strong communication, confidentiality, and proficiency with hospital systems such as Meditech.

Qualifications

• Experience in patient-facing roles or healthcare environment preferred.
• Strong verbal and written communication skills.
• Ability to read, write, and communicate in English; data entry accuracy.

Responsibilities

• Respond to patient inquiries promptly and professionally.
• Assist patients with meal selections based on prescribed dietary requirements.
• Support patients on various diets and ensure meals align with physician orders.
• Provide excellent customer service while maintaining patient satisfaction.
• Accurately document patient information and communicate with healthcare teams.
• Maintain patient confidentiality per privacy standards.
• Collaborate with dietary and healthcare teams to ensure quality patient service.
• Utilize hospital systems, including Meditech, to support daily operations.

Skills

Patient service

Dietary support

Communication skills

Meditech knowledge

Data entry

Confidentiality

Education

High school diploma or equivalent

Associate's degree preferred

Bachelor's degree preferred

Tools

Meditech

Job description

Concord , MA

Clerical & Administrative Support

Full Time , Variable Shifts , 6am-2:30pm, 7am-3:30pm, 9:30am-6:00pm, 10am-6:30pm

Hours/Pay Period: 40

Salary Range: $18.00 - $24.00 / Hourly

Job Summary

Join our healthcare team as a Customer ServiceRepresentativewhere you will play an important role in enhancing the patient experience through compassionate service and nutritional support.

Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.

This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.

Key Responsibilities

• Respond promptly and professionally to patient inquiries and requests
• Assist patients with meal selections based on prescribed dietary requirements
• Support patients on a variety of specialized diets
• Provide exceptional customer service while maintaining patient satisfaction
• Accurately document and communicate patient information
• Maintain confidentiality in accordance with healthcare privacy standards
• Collaborate with dietary and healthcare teams to ensure quality patient service
• Utilize hospital systems, including Meditech, to support daily operations

Minimum Qualifications

Education

• High school diploma or equivalent preferred
• Associate’s or bachelor’s degree preferred

Experience

• Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
• Prior hospital, medical office, dietary services, or healthcare experience preferred
• Professional telephone and communication skills desired

Licensure and/or Certification

• None required

Required Skills & Qualifications

• Working knowledge of the Meditech system preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to read, write, and communicate effectively in English
• Strong computer and data entry skills
• Ability to maintain confidential information
• Ability to multitask in a fast-paced healthcare environment
• Passion for helping patients and supporting quality care

Why Join Us?

• Opportunity to make a meaningful impact on patient experience
• Collaborative and supportive healthcare team environment
• Valuable experience in healthcare customer service and nutrition support
• Growth opportunities within healthcare operations and patient services