Patient Liaison – Home Infusion, Field Based

Jobtailor; Beverly (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor is seeking a patient-focused coordinator for a home infusion pharmacy. You will serve as the primary contact for discharge planners, case managers, and prescribers to guide therapy initiation and ongoing care.

You will collaborate with nurses and pharmacists to review documentation, address insurance questions, educate patients, and resolve barriers to ensure safe transitions and high referral satisfaction.

Qualifications

• High School diploma or GED required.
• Certification or experience as a Medical Assistant or Pharmacy Technician preferred
• 1–3 years of work experience in healthcare services, specialty pharmacy, patient services, customer service, or medical office support preferred
• Strong communication and interpersonal skills
• Ability to interact effectively with patients, caregivers, case managers, and providers
• Organizational skills with ability to manage multiple referrals, track authorizations, and coordinate with clinical teams
• Ability to travel between referral sources
• Ability to prioritize tasks, manage multiple referrals, and meet deadlines
• Strong presentation skills for in-services and referral source education
• Sound judgment in escalating issues to nurses, pharmacists, or leadership when appropriate
• Ability to work collaboratively with clinical staff and referral partners
• Ability to perform the stated physical requirements, including lifting/carrying and pushing items up to 50 lbs.

Responsibilities

• Serve as the primary point of contact for discharge planners, case managers, and prescribers to the home infusion pharmacy.
• Meet patients referred for home infusion services to determine appropriateness for therapy.
• Review and answer questions about insurance coverage, out-of-pocket costs, and available payment options.
• Educate patients and caregivers on safe medication administration techniques and proper use of infusion equipment.
• Collaborate with nurses and pharmacists to review clinical documentation and ensure completeness for payer approval and safe transition.
• Identify potential barriers to treatment plans and collaborate with the care team to resolve them.
• Facilitate communication between hospitals, prescribing providers, and the home infusion pharmacy team.
• Participate in quality improvement activities related to patient transitions, referral satisfaction, and service efficiency.
• Promote the organization's WE CARE values and contribute to an inclusive working and learning environment.

Skills

Patient Education

Referral Coordination

Insurance Coverage Review

Quality Improvement

Education

High School Diploma or GED

Medical Assistant Certification

Pharmacy Technician Certification

Tools

Clinical Documentation Review

Infusion Equipment Use

Job description

• Serve as the primary point of contact and facilitate communication for hospital discharge planners, case managers, and prescribers to the home infusion pharmacy
• Meet patients referred for home infusion services to determine appropriateness for therapy
• Review and answer questions about insurance coverage, out-of-pocket costs, and available payment options
• Educate patients and caregivers on safe medication administration techniques and proper use of infusion equipment
• Collaborate with nurses and pharmacists to review clinical documentation and ensure completeness for payer approval and safe transition
• Identify potential barriers to treatment plans and collaborate with the care team to resolve them
• Facilitate communication between hospitals, prescribing providers, and the home infusion pharmacy team
• Participate in quality improvement activities related to patient transitions, referral satisfaction, and service efficiency
• Promote the organization's WE CARE values and contribute to an inclusive working and learning environment

Requirements

• High School diploma or GED required
• Certification or experience as a Medical Assistant or Pharmacy Technician preferred
• 1–3 years of work experience in healthcare services, specialty pharmacy, patient services, customer service, or medical office support preferred
• Strong communication and interpersonal skills
• Ability to interact effectively with patients, caregivers, case managers, and providers
• Organizational skills with ability to manage multiple referrals, track authorizations, and coordinate with clinical teams
• Ability to travel between referral sources
• Ability to prioritize tasks, manage multiple referrals, and meet deadlines
• Strong presentation skills for in-services and referral source education
• Sound judgment in escalating issues to nurses, pharmacists, or leadership when appropriate
• Ability to work collaboratively with clinical staff and referral partners
• Ability to perform the stated physical requirements, including lifting/carrying and pushing items up to 50 lbs.

Core Competencies

Demonstrates expertise in patient education, communication, and collaboration within healthcare settings, ensuring effective transitions and adherence to treatment plans. Proficient in managing referrals, insurance inquiries, and quality improvement initiatives.

Highest-signal resume keywords

• Patient Education
• Healthcare Communication
• Referral Coordination
• Insurance Coverage Review
• Quality Improvement Participation

ATS Optimization Keywords

Hard Skills

• Medical Assistant Certification
• Pharmacy Technician Certification
• Clinical Documentation Review
• Infusion Equipment Use
• Patient Services Experience

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Organizational Skills
• Presentation Skills
• Sound Judgment

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Home Infusion Pharmacy
• Patient Transitions
• Referral Satisfaction
• Specialty Pharmacy
• Healthcare Services