Patient Care Coordinator

Touro University; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full range of health plans

Dental and vision insurance

Retirement plan with matching contributions

Generous paid time off

Touro University Tuition Exemption Program

Job summary

Touro University in Albuquerque, NM is seeking a Patient Care Coordinator to manage daily operations in the dental clinic and provide excellent service to patients and students. Responsibilities include scheduling appointments, processing patient information, and ensuring compliance with regulations.

The ideal candidate will have a high school diploma, strong administrative skills, and proficiency in Microsoft Office. This full-time position offers comprehensive benefits including medical, dental, retirement plans, and generous paid time off.

Qualifications

• Must be available for work during assigned hours for student instruction.
• Demonstrated ability to develop relationships with students and faculty.
• Experience in customer service preferred.

Responsibilities

• Coordinate daily desk operations in the dental clinic.
• Process patient check-ins and verify insurance.
• Schedule appointments and manage student attendance.
• Handle patient communications to resolve issues.
• Maintain patient privacy in accordance with HIPAA.

Skills

General administrative duties

Proficiency in Microsoft Office Suite

Strong attention to details

Customer service orientation

Positive communication skills

Confidentiality adherence

Accurate data entry skills

Fluency in English

Education

High School Diploma/GED Equivalent

Tools

AxiUm

Job description

Patient Care Coordinator

Overview

The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.

Responsibilities

• Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed
• Updating the student appointment book with cancellations and no-shows as needed
• Monitor student attendance and student patient roster
• Perform check-out duties:
  • Process patient walk-out for services provided and notify patient of required payment due
  • Documentation in the Electronic Health Record, any communication with the patient
• Perform End of Day closing duties and run End of the Day reports
• Evaluate patient accounts:
  • Collect payments, prepare adjustments, & allocate funds
  • Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management
  • Meet at least weekly with CPL to review student compliance
• Check emails voicemails and respond to them in a timely fashion
• Promote hospitality and respect for all patients, students, and faculty
• Collect and send additional information requested by insurance companies
• Run reports assigned to control patients
• Accounts Receivable balances; (unapproved charges, pre-payments, & open balances)
• Communicate with the lab coordinator to clarify any financial hold
• Monitor student attendance
• Monitor student entering and obtaining faculty approval of daily codes and notes
• Communicate with patients to minimize or resolve patient issues within the school before escalation
• Report escalated patient issues to the Director of Clinical Operations
• Schedule Uber transportation for patient when required
• Safeguard patient privacy and confidentiality
• Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc
• Participate in periodic huddles with the clinic team
• Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership

Qualifications

Education/Experience

• High School Diploma/GED Eqvlnt required.

Knowledge/Skills/Abilities

• General administrative duties required
• Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required
• Strong attention to details required
• Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required
• Accuracy and productivity in completing tasks required
• Customer service and team orientated required
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
• Demonstrated proficiency in communication (written and verbal) required
• Accurate data entry skills experience with AxiUm, computer program entry is desirable.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Must be available for work during the hours assigned for student instruction and practice development.
• Fluent in English; Spanish speaking a plus.

Working Conditions

• Able to lift up to 5 lbs.
• Patient care/facing role

Benefits

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans
  • Medical Plans (choice of EPO, PPO, High Deductible HSA)
  • Flexible Spending Accounts (FSA)
  • Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays (upon approval)
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave & Floating Holiday
  • Annual Holiday Schedule
• All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
• Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
• Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [e-mail] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [e-mail] and 646-565-6000 x55330.