Patient Care & Implant Coordinator

Touro University; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full range of Health Plans

Tuition Exemption Program

Retirement Plan (403b)

Job summary

Touro University’s College of Dental Medicine seeks a Patient Care & Implant Coordinator to manage front-office operations, patient care services, and implant case coordination in a busy dental clinic.

The role supports all phases of patient treatment, from scheduling to follow-up, while ensuring HIPAA compliance and accurate record-keeping. Strong customer service and dental software experience are valued.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of customer service, healthcare, dental office, or administrative experience.
• Experience in a patient-facing environment is required.
• Experience in a dental/healthcare clinic preferred.
• Certified Dental Assistant certification preferred.
• Basic Life Support (BLS) certification preferred.

Responsibilities

• Coordinate daily front-office operations and patient care services.
• Manage implant case coordination from consultation through completion.
• Track implant cases and liaise with patients, clinicians, and vendors.
• Process patient payments and manage insurance information and scheduling.
• Maintain HIPAA compliance and accurate EHR documentation.

Skills

Microsoft Office

Spanish-speaking

Customer service

Education

High School Diploma or GED

3+ years in healthcare/dental admin

Tools

axiUm

Job description

Patient Care & Implant Coordinator

Job Locations US-NM-Albuquerque

ID 2026-13586

College TUNY - College of Dental Medicine

Position Type Full-Time

Schedule Shift Mon. to Thur. (8AM-5PM) & Friday, (8AM-12:30PM)

Hours Per Week 36.5

Travel As needed

Category Healthcare/Clinics

FLSA Status Non-Exempt

Location US

Overview

The Patient Care & Implant Coordinator is responsible for coordinating daily front-office operations, patient care services, implant case management, and specialty treatment coordination within the dental clinic. This position serves as the primary liaison among patients, students, faculty, restorative dentists, implant representatives, dental laboratories, and clinical departments to ensure a positive patient experience and seamless delivery of care. The incumbent supports all phases of patient treatment, from initial contact and scheduling through treatment completion and follow-up. The role combines patient service, administrative support, financial coordination, insurance management, implant case tracking, inventory management, and clinical support responsibilities while maintaining compliance with HIPAA, OSHA, and institutional policies.

Responsibilities

Patient Care & Front Office Operations:

• Serve as the primary point of contact for Specialty clinics.
• Perform patient check-in and check-out procedures.
• Upload and verify dental insurance information.
• Run eligibility, collect payments and process transactions accurately.
• Schedule, reschedule, and confirm patient appointments.
• Manage cancellations, no-shows, and send follow-up letters when appropriate.
• Document patient communications and interactions within the Electronic Health Record (EHR) And in Patient chart notes when communicating with patients.
• Answer incoming phone calls, emails, and voicemails promptly and professionally.
• Communicate with patients to resolve concerns and minimize escalations.
• Escalate unresolved patient concerns to the Director of Clinical Operations when appropriate.
• Coordinate transportation services, including Lyft rides, when necessary.
• Collect patient payments and process transactions accurately.
• Review and evaluate patient accounts.

Implant Case Coordination:

• Coordinate and track implant cases from consultation through treatment completion.
• Serve as a liaison among patients, restorative dentists, faculty, implant representatives, referring providers, and dental laboratories.
• Ensure implant patients remain on schedule and receive timely treatment.
• Schedule, coordinate, and follow up on implant-related appointments.
• Track implant consultations, case acceptance, treatment progression, and production metrics.
• Maintain ongoing communication with referring providers throughout treatment.
• Coordinate immediate temporization and restorative case scheduling as needed.
• Process implants surgical and restorative guides, verify case requirements, coordinate guide delivery with Lab Coordinator.
• Ensure guides are available and prepared for scheduled procedures.
• Print implant treatment plans, implant guides, radiographs, laboratory prescriptions, surgical reports, and other case-related documentation required for patient care and clinical procedures

Inventory & Supply Management:

• Track and maintain implant inventory, components, instruments, and related supplies.
• Monitor inventory levels and maintain accurate tracking systems.
• Receive and process inventory shipments and related accounting transactions.
• Process orders, returns, credits, and warranty requests.
• Maintain organized electronic and physical inventory records.

Qualifications

Education/Experience:

• High School Diploma or GED, Required.
• Minimum of three years of customer service, healthcare, dental office, or administrative experience.
• Experience working in a patient-facing environment.
• Experience in a dental, oral surgery, orthodontic, or healthcare clinic, preferred.
• Experience coordinating complex treatment cases, preferred.

Certifications:

• Certified Dental Assistant certification, preferred.
• Basic Life Support (BLS) certification, preferred.

Knowledge/Skills/Abilities:

• Proficiency using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with axiUm or comparable dental practice management software preferred.
• Spanish-speaking skills, Preferred.
• Strong customer service and patient relations skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Knowledge of dental terminology, implant procedures, and dental insurance processes.
• Knowledge of infection control protocols and HIPAA requirements.
• Ability to maintain professional relationships with patients, students, faculty, vendors, laboratories, and colleagues.
• Ability to work independently and as part of a multidisciplinary team.
• Strong problem-solving and conflict-resolution skills.

Working Conditions

• Extensive use of computers and electronic systems.
• Prolonged sitting and standing.
• Frequent interaction with patients and clinic personnel.
• Ability to lift up to 5 pounds.
• May be exposed to bloodborne pathogens and other bodily fluids in accordance with OSHA standards.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans
  • Medical Plans (choice of EPO, PPO, High Deductible HSA)
  • Flexible Spending Accounts (FSA)
  • Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays (upon approval)
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave & Floating Holiday
  • Annual Holiday Schedule
• All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first. Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [e-mail] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [e-mail] and 646-565-6000 x55330.