Remote Patient Care & Lab Support Specialist

Labcorp; Delaware (OH); A distancia; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Descripción de la vacante

Labcorp is seeking a remote Customer Service Representative to join our team, supporting physician offices, hospital laboratories, patients, and internal customers. You will provide test results, technical information, and resolutions while upholding world-class service.

Requirements include a high school diploma or GED and 2+ years in customer service, plus 1+ year in a call center. Strong communication, multitasking and typing skills are needed.

Formación

• High school diploma or GED required; associate degree preferred.
• 2+ years in a customer service role and 1+ year in a contact center environment.
• Strong communication, typing and computer navigation skills; HIPAA familiarity is a plus.

Responsabilidades

• Act as a liaison between Labcorp, customers, and patients.
• Resolve routine requests using internal systems and procedures.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Support initiatives to improve customer satisfaction and performance.

Conocimientos

Customer service

Communication

Multitasking

Active listening

Educación

High school diploma or GED

Associate degree

Herramientas

Microsoft Office

Verint

Salesforce

LIS

Descripción del empleo

Labcorp is seeking a remote Customer Service Representative to join our team, supporting physician offices, hospital laboratories, patients, and internal customers. You will provide test results, technical information, and resolutions while upholding world-class service.

Requirements include a high school diploma or GED and 2+ years in customer service, plus 1+ year in a call center. Strong communication, multitasking and typing skills are needed.