Patient Interviewer

Temple Health; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Temple Health is seeking a Patient Interviewer to ensure accurate and efficient registration for hospital services. You will gather and process registration, billing and related information across admissions, outpatient, radiology and ED while verifying insurance coverage.

Failure to comply with verification steps may affect patient experience; you will promote a positive first impression and coordinate with families to review registration details and benefits.

Qualifications

• 3 years experience in Patient Access required.
• Experience with insurance requirements and third-party billing required.
• TUH/TUHS training program completion may be considered in lieu of experience.

Responsibilities

• Ensure patients are correctly and efficiently registered for hospital services.
• Gather and process registration, billing and related information from patients.
• Verify patient insurance coverage and benefits.
• Promote a positive patient encounter as the first impression of the hospital.

Skills

Patient Access experience

Insurance verification

Billing knowledge

Education

High School Diploma or Equivalent

Experience-based equivalency considered

Job description

Job Description - Patient Interviewer (264659)

Ensures that all patients are correctly and efficiently registered for hospital services. Gathers and processes all registration, billing and related information from patients in the Admissions, Outpatient, Radiology areas and/or Emergency Department. Verifies patient insurance coverage and benefits. Reviews registration process and flow with patients and families. Continually promotes a positive patient encounter as the first impression of the Hospital.

Education

• High School Diploma or Equivalent Required or
• Combination of relevant education and experience may be considered in lieu of degree Required

Experience

• 3 years experience in Patient Access Required
• General Experience with and Knowledge of insurance requirements, insurance verification, and 3rd party billing Required
• 3 years experience in a related role Required
• General Experience Successful completion of a TUH/TUHS sponsored training/internship program may be considered in lieu of experience Required

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple University Hospital is a nationally respected teaching hospital on Temple University's bustling Health Sciences Center campus. The hospital provides a comprehensive array of healthcare services both basic and complex to patients from around the corner, across the country and around the world. As the chief clinical training site for the Lewis Katz School of Medicine at Temple University, the hospital provides a dynamic environment for high-quality care, teaching, and cutting edge research.