PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ THCN Northeastern Cardiology

Temple Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Temple Health in Philadelphia seeks a Patient Services Representative for Temple Physicians Inc. @ THCN Northeastern Cardiology. This full-time, 40-hours-per-week role handles preregistration, scheduling, and insurance verification at the front desk.

You will greet patients, answer calls, collaborate with schedulers and insurers, and maintain a calm, patient-focused demeanor in a fast-paced environment; prior healthcare office experience is preferred.

Qualifications

• High School Diploma or Equivalent required.
• 2 years experience in a secretarial or clerical/general office position required.
• 1 year experience in a healthcare setting required.

Responsibilities

• Complete preregistration, re-registration and/or re-verification processes per department procedures using identified technology and billing systems.
• Identify, verify, and document patient insurance coverage for scheduled services using electronic and manual sources.
• Answer phones, greet patients and family members, and manage scheduling as part of a team to provide a good patient experience.
• Maintain a calm, rational demeanor and multitask effectively in a hectic, high-pressured environment; provide strong customer service.

Skills

Customer service

Telephone communication

Multitasking

Front desk operations

Education

High School Diploma or Equivalent

Job description

Job Description - PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ THCN Northeastern Cardiology (265248)

PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ THCN Northeastern Cardiology - ( 265248 )

Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources. Requires daily communication with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information. Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience. This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations. Customer service is a key component of all duties.

Education

High School Diploma or Equivalent Required

Experience

2 years experience in a secretarial or clerical/general office position Required

1 year experience in a healthcare setting Required

Licenses

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Tomorrow is Here!

Temple Physicians Inc. brings the best together. Our people enjoy something truly unique - settings with the resources of a world-class health system and the personal connections of a neighborhood doctor's office. With convenient locations, leading edge care, and staff who feel more like family, careers with Temple Physicians are second to none.

Do you enjoy getting to know patients in a professional setting? Appreciate the possibilities and support offered by a large health system? Then join Temple Physicians, Inc.

Temple Health refers to the health, education and research activities carried out by the affiliatesof Temple University Health System (TUHS) and by the Lewis Katz School of Medicine atTemple University. TUHS neither provides nor controls the provision of health care.All health care is provided by its member organizations or independent health care providersaffiliated with TUHS member organizations. Each TUHS member organization is owned and operatedpursuant to its governing documents.