Intake Coordinator I or ll

BestCare Treatment Services, Inc.; Redmond, Northern (OR, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

BestCare Treatment Services, Inc. is seeking an Intake Coordinator for WMS services in Oregon to initiate referrals, coordinate scheduling, and enter information into the EHR to support person-centered care.

The role requires a High School Diploma and at least 3 years in a medical/behavioral health setting; Level II may require CADC-I or QMHA-I and a valid Oregon driver license. Bilingual English/Spanish preferred; daily team meetings and bed census management are part of the job.

Qualifications

• High School Diploma or equivalent required; Level II may require an assoc/education equivalent.
• 3 years’ experience in a medical office, ambulatory care, behavioral health, or similar setting.

Responsibilities

• Provide initial contact with referral clients and conduct initial interviews.
• Follow up referrals to ensure appropriate care and that clients are prepared for intake.
• Coordinate scheduling requirements and communicate with patients for all scheduling needs.
• Process referrals with proper authorization and document in the EHR.
• Enter all referral, hospital, outpatient, and other patient information into the EHR.
• Establish rapport with incoming clients and assign to intake bed in the EHR.
• Ensure referrals with co-occurring concerns are staffed with the treatment team.
• Obtain information to facilitate insurance pay authorizations and relay to clinical staff.
• Discuss treatment and fee agreements for self-pay clients prior to entry.
• Attend daily treatment team meetings and provide updates on incoming patients.
• Track census and bed availability for state-funded and private beds.
• Coordinate with billing and counselors to ensure billings and private payments are completed.
• Other related duties as assigned by the Program Supervisor/Director.

Skills

Customer service

Scheduling

EHR data entry

Education

High School Diploma

Associates degree in Addiction or related (Level II)

Tools

Electronic Health Records (EHR)

Job description

Description

The WMS Intake Coordinator is responsible for providing customer-friendly initiation to WMS services, including total coordination, processing, and scheduling of patient referrals for services. All services provided will be person-centered and culturally competent. The WMS Intake Coordinator must demonstrate patience with clients, be aware of culturally appropriate behavior and its effects on the responses of clients and be flexible based on the needs of each client.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• • High School Diploma (or equivalent) for Level I Assoc. degree in Addiction or related for Level II or equivalent in education/experience
• • Plus 3 years’ experience in a medical office, ambulatory care, behavioral health, or similar setting

LICENSES AND CERTIFICATIONS:

• • Level II requires current CADC-I or QMHA-I certification
• • Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
• • Current BLS/AED

PREFERRED:

• • Bilingual in English/Spanish

ESSENTIAL FUNCTIONS

1. 1. Provides initial contact with all referral clients which may include initial interviews with all clients for either self- or professional referrals;
2. 2. Follows up on the referrals in a timely manner to ensure that appropriate care is received, client Is prepared for intake, and understands the WMS process;
3. 3. Communicates with patients in a timely basis for all scheduling requirements;
4. 4. Follows protocols for proper authorization and processing of all referrals;
5. 5. Enters all referral, hospital, outpatient, and other patient specialty health service information into the EHR according to agency policies and procedures;
6. 6. Establishes a rapport with incoming clients;
7. 7. Schedules clients for WMS intake and assigns to a bed in the EHR;
8. 8. Ensures all referrals with co-occurring mental health or medical concerns are staffed with the treatment team, including medical/nursing staff when applicable, to determine that all entry criteria have been met;
9. 9. Obtains the necessary information to facilitate authorization for insurance pay clients and provide the needed information and contacts to the clinical staff upon prior to entry into the program;
10. 10. Discusses treatment and fee agreements for self-pay clients’ contracts prior to entry. When the client enters the program provides the needed information to the office and clinical staff;
11. 11. Attends and participates in daily treatment team meetings to provide updates on incoming patients;
12. 12. Tracks census and monitors all beds for both state-funded beds and the private sector, to maintain the proper ratio of beds available;
13. 13. Works closely with the billing department and individual counselors to ensure billings and private payments are completed as required;
14. 14. Other related duties as assigned by the Program Supervisor/Director.