Patient Intake Navigator: Start Care & Impact

United Care ABA-New York; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Newly renovated Brooklyn office

Be part of a high-growth team

Help families access care

Job summary

United Care ABA is a fast-growing startup providing ABA therapy services to children and families and seeks a Patient Intake Coordinator in New York. You will be among the first contacts, guiding families through the intake process, collecting documents, and coordinating with internal teams to ensure timely assessments and authorizations.

The role emphasizes a calm, compassionate, and organized approach in a fast-paced startup environment, with opportunities to grow as the company expands and

Qualifications

• Prior experience in intake coordination, patient services, or healthcare administration (ABA experience a plus).
• Strong communicator who's confident on phone, email, and text
• Detail-oriented and able to track multiple cases at once without letting anything slip
• Calm, compassionate, and solutions-focused in fast-paced situations
• Excited about opportunities to learn and grow with a scaling startup
• Spanish bilingual a plus

Responsibilities

• Guide families through the intake process from first call to start of services
• Send and track intake packets, follow up on missing documents, and ensure paperwork is complete
• Check insurance eligibility and coordinate internal steps for BCBA assessments
• Communicate with families regularly to provide updates and support during onboarding
• Troubleshoot delays and escalates issues when needed to keep the intake pipeline moving

Skills

Strong communication

Detail-oriented

Calm under pressure

Spanish bilingual

Job description

United Care ABA is a fast-growing startup providing ABA therapy services to children and families and seeks a Patient Intake Coordinator in New York. You will be among the first contacts, guiding families through the intake process, collecting documents, and coordinating with internal teams to ensure timely assessments and authorizations.

The role emphasizes a calm, compassionate, and organized approach in a fast-paced startup environment, with opportunities to grow as the company expands and