Patient Intake & Insurance Coordinator

Palmetto Infusion; Birmingham, Northern (AL, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

401K Retirement Plan

Paid Time Off

Employee Discounts

Job summary

Palmetto Infusion is seeking an Intake Coordinator to join a multidisciplinary intake team, handling new referrals and verifying insurance coverage for infusion services. The role collaborates with clinicians to promote service excellence and process improvements, supporting timely referrals and accurate authorizations.

The position operates Monday–Friday, 8:00 AM–5:00 PM, with a focus on patient advocacy and high-quality customer service in a healthcare setting.

Qualifications

• High School Diploma or Equivalent.
• One year of healthcare experience or customer service experience.
• Proficient with MS Outlook, Word, Excel.
• Ability to cope with ambiguous, changing environment while under pressure in a calm.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of Palmetto Infusion.

Responsibilities

• Provides timely acceptance and completion of new referrals.
• Reviews insurance medical policy requirements and FDA guidelines.
• Makes a welcome call to the patient regarding benefits, coverage details, financial responsibilities, etc.
• Obtains all needed information from MD office for insurance authorizations.
• Submits requests for insurance authorization, following up on denials, peer-to-peer reviews, and appeals.
• Answers calls from queue and assists callers in a timely and polite manner.
• Gives high priority to client satisfaction and anticipates customer needs.
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule.
• Demonstrates adaptability to an increasingly complex and changing environment; maintaining composure under pressure.
• Takes initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.
• Maintains industry knowledge regarding insurance authorization requirements, limitations, and exceptions.
• Performs other duties and projects as assigned.

Skills

High School Diploma

Healthcare experience

Customer service experience

MS Outlook

MS Word

MS Excel

Team player

Adaptability

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Palmetto Infusion is seeking an Intake Coordinator to join a multidisciplinary intake team, handling new referrals and verifying insurance coverage for infusion services. The role collaborates with clinicians to promote service excellence and process improvements, supporting timely referrals and accurate authorizations.

The position operates Monday–Friday, 8:00 AM–5:00 PM, with a focus on patient advocacy and high-quality customer service in a healthcare setting.