Patient Intake & Care Coordination Specialist

Adult & Child; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Paid time off

Health benefits package

Top-notch training

Job summary

Adult & Child is seeking an Intake Coordinator in Indianapolis, IN to manage client/patient intake, verify insurance, and coordinate referrals. You will welcome clients, complete intake paperwork, schedule appointments, and ensure accurate documentation while maintaining compliance with regulations.

The role emphasizes strong customer service, attention to detail, and the ability to work independently in a fast-paced outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in patient intake or medical office administration preferred.

Responsibilities

• Welcome clients/patients to the organization and ensure a positive first impression.
• Communicate referrals and client/patient information effectively to all disciplines.
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance.
• Verify medical insurance coverage and benefits for each client/patient, ensuring appropriate financial clearance.
• Schedule appointments for consultations, tests, and procedures.
• Maintain up-to-date Census utilizing Bed Board and respond to phone and email inquiries promptly.
• Address any client/patient complaints or concerns to promote operational efficiency.
• Perform clerical work, such as filing, copying, or faxing, and prepare and maintain client/patient charts.
• Collaborate with leadership across multiple locations and comply with organizational regulations and policies.

Skills

Customer service

Attention to detail

Google Suite

Typing speed 40 wpm

Education

High school diploma or equivalent

Tools

Google Suite

Word

Excel

Job description

Adult & Child is seeking an Intake Coordinator in Indianapolis, IN to manage client/patient intake, verify insurance, and coordinate referrals. You will welcome clients, complete intake paperwork, schedule appointments, and ensure accurate documentation while maintaining compliance with regulations.

The role emphasizes strong customer service, attention to detail, and the ability to work independently in a fast-paced outpatient setting.