Healthcare Intake Coordinator — Patient Access & Coordination

Centerstone; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Brightli in Indianapolis, IN is seeking an Intake Coordinator to manage client/patient intake, ensure timely referrals, and provide compassionate service. You will be the first point of contact, coordinating screenings, admissions, and scheduling, while ensuring regulatory compliance.

The role requires strong customer service, attention to detail, and ability to work independently in a fast-paced setting. Responsibilities include verifying insurance, completing paperwork, maintaining census

Qualifications

• High school diploma or equivalent required.
• Previous experience in patient intake or medical office administration preferred.
• Strong affinity for customer service and the ability to work independently.
• Excellent organizational and time-management skills with great communication abilities.

Responsibilities

• Welcome clients/patients to the organization and ensure a positive first impression.
• Communicate referrals and client/patient information effectively to all disciplines.
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance.
• Verify medical insurance coverage and benefits for each client/patient, ensuring appropriate financial clearance.
• Schedule appointments for consultations, tests, and procedures.
• Maintain up-to-date Census utilizing Bed Board and respond to phone and email inquiries promptly.
• Address any client/patient complaints or concerns to promote operational efficiency.
• Perform clerical work, such as filing, copying, or faxing, and prepare and maintain client/patient charts.
• Collaborate with leadership across multiple locations and comply with organizational regulations and policies.

Skills

Customer service

Communication skills

Attention to detail

Typing 40 wpm

Google Suite

Medical office administration

Education

High school diploma or equivalent

Tools

Google Suite

Word

Excel

Job description

Brightli in Indianapolis, IN is seeking an Intake Coordinator to manage client/patient intake, ensure timely referrals, and provide compassionate service. You will be the first point of contact, coordinating screenings, admissions, and scheduling, while ensuring regulatory compliance.

The role requires strong customer service, attention to detail, and ability to work independently in a fast-paced setting. Responsibilities include verifying insurance, completing paperwork, maintaining census