Patient Information & Switchboard Operator

Coral West Community Hospital; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Coral West Community Hospital in Miami, FL, seeks a Switchboard/Information Clerk to operate the hospital's Switchboard/PBX, directing calls and providing routine information to patients, families, and staff.

The role includes information clerk duties, basic clerical work, and logging activities. Flexibility in schedule is required to meet patient needs, with occasional overtime and involvement in discharge planning and CQI studies.

Qualifications

• High School graduate or GED preferred.
• Switchboard experience in a hospital setting is preferred.

Responsibilities

• Operate the Switchboard/PBX to provide routine information and direct calls to appropriate areas.
• Perform functions of information clerk and switchboard operator.
• Document in departmental logs as appropriate.
• Perform clerical duties as assigned.
• Participate in CQI studies as assigned.
• Support discharge planning and counseling as needed.
• Overtime may be required occasionally.
• Perform other duties as assigned.

Skills

Multitasking

Communication

Public relations

Professional conduct

Confidentiality

Education

High School Diploma / GED

Job description

Coral West Community Hospital in Miami, FL, seeks a Switchboard/Information Clerk to operate the hospital's Switchboard/PBX, directing calls and providing routine information to patients, families, and staff.

The role includes information clerk duties, basic clerical work, and logging activities. Flexibility in schedule is required to meet patient needs, with occasional overtime and involvement in discharge planning and CQI studies.