Patient Implant Care Coordinator

Paradigm Oral Health; Leesburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in oral health is seeking a dedicated Patient Implant Care Coordinator to enhance patient experiences. This role involves greeting patients, managing appointments, and ensuring seamless communication between patients and the clinical team. The ideal candidate will provide exceptional customer service, maintain confidentiality, and effectively handle financial responsibilities. Join a supportive environment where your contributions will directly impact patient care and satisfaction, making every patient's journey a positive one.

Qualifications

• Strong customer service skills with a focus on patient interaction.
• Ability to manage schedules and handle insurance information.

Responsibilities

• Greet patients and manage appointment scheduling effectively.
• Communicate treatment options and costs clearly to patients.
• Maintain confidentiality in accordance with HIPAA regulations.

Skills

Customer Service

Communication Skills

Scheduling

Insurance Management

Confidentiality (HIPAA)

Education

High School Diploma

Healthcare Certification

Job description

Role and Responsibilities

The Patient Implant Care Coordinator will greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient financial responsibilities. They will also manage the doctors' schedules and handle communications with patients and referring offices.

• Provide concierge-level customer service when interacting with patients, referring offices, and team members via phone, in person, or electronically.
• Update and maintain patient insurance information.
• Maintain the doctor’s schedule to ensure efficient use of time.
• Partner with the clinical team to ensure an excellent patient experience.
• Adhere to deadlines and prioritize work according to the patient schedule.
• Collect payments from patients professionally and effectively.
• Understand doctor treatment recommendations and develop treatment plans based on diagnosis.
• Communicate treatment options and costs clearly to patients.
• Maintain confidentiality in accordance with HIPAA regulations.
• Perform other related duties as assigned.