Patient Health Navigator Aurora Illinois

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS; Harvard (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a Patient Health Navigator to enhance health care access for migrant farmworkers and underserved populations in Illinois. The role involves building relationships with patients, securing appointments, and providing education about navigating the health system.

Candidates should have experience in community engagement and advocacy, as well as strong communication skills. This position requires a self-starter who can manage multiple client caseloads and work effectively with multidisciplinary teams.

Qualifications

• Experience working in community work, such as advocacy or volunteering.
• Ability to see the inherent worth and dignity of each client.
• Experience assisting underserved community residents with community resources.

Responsibilities

• Build effective working relationships with patients.
• Secure medical appointments for primary and specialty care.
• Assist patients in navigating the complex health care system.

Skills

Community engagement

Understanding of Illinois insurance programs

Advocacy experience

Effective communication

Organizational skills

Job description

Patient Health Navigator

Community Health Partnership of Illinois is a non‑profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout northern and central Illinois, specializing in primary preventive medical, dental, and behavioral health services. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve.

The Patient Health Navigator builds effective working relationships with patients, helping secure medical appointments for primary and specialty care, provide education, and assist patients in navigating the complex health care system. PHNs collaborate with CHP’s multidisciplinary care teams, providers, and community partners to improve patient outcomes. PHNs conduct intake interviews, provide regular follow‑up care and documentation, and facilitate referrals to additional services as necessary.

Professional & Technical Knowledge

1. Principles and contemporary practices of addressing barriers to health.
2. Understanding of Illinois insurance programs, including public health insurance programs.
3. Knowledge of community engagement and community resources.

Technical Skills

• Experience working in community work, such as advocacy or volunteering.
• Ability to see the inherent worth and dignity of each client.
• Experience assisting underserved community residents with community resources.
• Experience as a Certified Application Counselor and maintenance of certification.
• Effective communication with management and other departments.
• Strong understanding of business goals and standards for customer service.
• Experience working with non‑profit or social service organizations.
• Ability to effectively organize and manage multiple client caseloads and encourage coworkers to do the same.

Knowledge & Expertise

1. Experience directly supporting programs and managing caseloads.
2. Critical thinking and decision‑making based on available information.
3. Professionalism with clients, coworkers, staff, and referring agencies.
4. Self‑starter ability to work independently with limited oversight.
5. Effective communication by telephone, in person, and digitally (texting, phone calls, emails, video conferencing).
6. Ability to navigate stairs, curbs, or other environmental obstacles.