Medical Receptionist / Administrative Support

Integrated Health of Southern Illinois; Carterville (IL); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois is hiring a Medical Receptionist / Administrative Support in Carterville, IL. The role focuses on front desk operations, patient greeting, check-in/check-out, and maintaining a professional clinic environment.

Availability is Monday–Friday with shifts between 7:45 a.m. – 7:00 p.m. The position also supports CSR and other administrative tasks as needed to ensure smooth clinic workflow.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare administrative experience preferred.
• Customer service experience in a healthcare setting preferred.
• Proficiency in Microsoft Word and Excel
• Experience with Electronic Health Records (EHR) preferred.

Responsibilities

• Greet and assist patients and visitors professionally and warmly.
• Verify and update patient demographic information at each visit.
• Collect co-payments or balances owed.
• Schedule follow-up appointments as needed.
• Obtain patient authorization for medical record releases in accordance with HIPAA.
• Maintain cleanliness and organization of the waiting area and front desk.
• Support CSR and administrative tasks during non-front-desk hours.

Skills

Customer service

Microsoft Word

Excel

Education

High School diploma

Tools

Microsoft Word

Excel

Job description

Medical Receptionist / Administrative Support

Hot Job

310 W. Plaza Drive - Carterville, IL 62918

Overview

Salary Range

$17.00 - $21.00

Job Shift

Swing

High School

Travel Percentage

Up to 25%

Category

Health Care

Description

Position:Medical Receptionist / Administrative Support
Location:Integrated Health of Southern Illinois
Availability:Monday–Friday, with shifts between7:45a.m. – 7:00 p.m.

Position Summary

The Medical Receptionist primarily supports front desk operations, greeting patients,assistingwith check-in and check-out, andmaintainingan organized and professional environment. Because front desk coverage is shared between two receptionists, this position alsoassistswith Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.

This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may berequiredto helpmaintainefficientclinicoperations and continuity of care.

Duties and Responsibilities

Front Desk Responsibilities:

• Greet and assist patients and visitors professionally and warmly
• Verify and update patient demographic information at each visit
• Collect co-payments or balances owed
• Schedule follow-up appointments as needed
• Obtain patient authorization for medical record releases in accordance with HIPAA
• Maintain cleanliness and organization of the waiting area and front desk
• Other duties as assigned

CSR / Administrative Support (during non-front-desk hours):

• Support the CSR team with patient communication and administrative tasks
• Help ensure voicemail and messages are addressed timely
• Assist with gathering and updating patient information in EMR
• Address routine patient concerns and elevate as needed
• Maintain organized workflows and professional workspaces
• Cross-trainin other administrative areas to support clinic workflow

Education & Experience

• High School Diploma or equivalent required
• 1+ year of medical receptionist or healthcare administrative experience preferred
• Customer service experience in a healthcare setting preferred
• Proficiencyin Microsoft Word and Excel
• Experience with Electronic Health Records (EHR) preferred