Patient-Focused Healthcare Security Officer

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 41,000 - 52,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking an entry-level Security Officer to maintain a safe and welcoming environment for patients, visitors, and staff. The role involves patrolling facilities, responding to emergencies, controlling access, and documenting incidents with professionalism.

Responsibilities include supporting clinical teams during challenging situations, resolving routine service issues, and ensuring adherence to safety protocols.

Qualifications

• High school diploma or GED required.
• De-escalation course to be completed within 90 days of starting.

Responsibilities

• Maintains a visible security presence and patrols interior and exterior areas, reporting hazards.
• Responds rapidly to emergencies, including combative individuals and medical crises, using de-escalation techniques.
• Supports clinical teams during high-risk patient encounters while preserving dignity and safety.
• Enforces safety policies and documents violations; escalates concerns as needed.
• Operates access control points and screening equipment to prevent unauthorized entry.
• Provides courteous guest services, directions, escorts, and professional representation of Security.

Skills

Patrolling

Customer service

Emergency response

De-escalation

Communication

Education

High School Diploma or GED

De-escalation course within 90 days

Job description

University of Maryland Medical System Corporation is seeking an entry-level Security Officer to maintain a safe and welcoming environment for patients, visitors, and staff. The role involves patrolling facilities, responding to emergencies, controlling access, and documenting incidents with professionalism.

Responsibilities include supporting clinical teams during challenging situations, resolving routine service issues, and ensuring adherence to safety protocols.