Patient-Focused Front Office Administrative Assistant

Stella Maris; Overlea (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan

Paid Time Off

Tuition reimbursement

Wellness resources

Disability benefits

Discounts

Rewards & Recognition program

Job summary

Mercy Medical Center’s Center for Endocrinology in Maryland is seeking an Administrative Assistant to support front office operations, greet patients, verify insurance, collect co-pays, and manage scheduling with a patient‑focused approach.

The role requires strong communication, organization, and teamwork; EPIC and MS Office knowledge is a plus, with competitive benefits and growth opportunities within Mercy Health Services.

Qualifications

• High School Diploma or GED required.
• Previous experience in a medical front office setting is preferred.
• Strong organizational and time-management skills are essential.
• Excellent verbal and written communication abilities are required.
• Ability to work well in a team and maintain a positive attitude.
• Familiarity with EPIC and Microsoft Office is a plus.

Responsibilities

• Greet and check‑in patients with a warm, professional demeanor.
• Answer and manage incoming calls and patient messages efficiently.
• Handle patient registration and verify insurance information.
• Collect co‑pays and process payments accurately.
• Schedule, reschedule, and confirm patient appointments.
• Monitor and manage provider schedules to ensure smooth clinic operations.
• Sort and distribute incoming faxes and documents appropriately.
• Assist patients with FMLA and disability paperwork.
• Maintain a clean, organized front office space.
• Provide exceptional service and support to patients and visitors.

Skills

Front office experience

Organizational skills

Time management

Verbal communication

Written communication

Team player

EPIC familiarity

Microsoft Office

Customer service

Insurance verification

Benefits coordination

Insurance authorization

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Mercy Medical Center’s Center for Endocrinology in Maryland is seeking an Administrative Assistant to support front office operations, greet patients, verify insurance, collect co-pays, and manage scheduling with a patient‑focused approach.

The role requires strong communication, organization, and teamwork; EPIC and MS Office knowledge is a plus, with competitive benefits and growth opportunities within Mercy Health Services.