Patient-First Front Desk & Scheduling Pro

CenterWell Senior Primary Care; Gladstone (MO); On-site; USD 38,000 - 45,800; Full time

Benefits offered by this job

Health benefits day 1

Paid time off

Volunteer time and jury duty pay

Recognition pay

401(k) retirement with employer match

Tuition assistance

Scholarships for dependents

Parental and caregiver leave

Employee charity matching

Network Resource Groups

Career development opportunities

Job summary

CenterWell Senior Primary Care in Gladstone, MO is seeking a Receptionist to warmly greet patients, manage front-desk operations onsite, and support clinical staff. You will be the welcoming face ensuring a compassionate environment and efficient flow of daily activities.

The role requires healthcare customer service experience, proficient MS Office reporting, and the ability to coordinate schedules. TB screening is required on hire; EMR familiarity is preferred.

Qualifications

• 1+ year healthcare customer service experience required.
• Ability to convey information with a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.
• TB screening is required upon hire.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Positive communication

Task coordination

MS Office reporting

Patient care improvement

TB screening presence

Tools

EMR systems

Job description

CenterWell Senior Primary Care in Gladstone, MO is seeking a Receptionist to warmly greet patients, manage front-desk operations onsite, and support clinical staff. You will be the welcoming face ensuring a compassionate environment and efficient flow of daily activities.

The role requires healthcare customer service experience, proficient MS Office reporting, and the ability to coordinate schedules. TB screening is required on hire; EMR familiarity is preferred.