Patient-Focused Front Desk | Otolaryngology Office

Florida ENT Associates; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida ENT Associates is seeking a Medical Front Desk professional to join our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them with a warm smile and ensuring they feel welcome and comfortable in our office.

You will also be responsible for scheduling appointments, managing patient records, and answering phone calls. As part of the team, you will work closely with our physicians and clinical staff to provide excellent customer service and

Qualifications

• High School graduate or equivalent
• One year of related experience

Responsibilities

• Greet patients and visitors warmly and make them feel welcome.
• Schedule appointments and manage the appointment calendar.
• Maintain and update patient records in the system.
• Answer incoming phone calls and route inquiries.
• Ensure smooth check-in and check-out with a focus on patient experience.
• Collaborate with physicians and clinical staff to deliver high-quality customer service.

Skills

Customer service

Phone etiquette

Organization

Communication

Education

High School graduate or equivalent

One year of related experience

Job description

Florida ENT Associates is seeking a Medical Front Desk professional to join our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them with a warm smile and ensuring they feel welcome and comfortable in our office.

You will also be responsible for scheduling appointments, managing patient records, and answering phone calls. As part of the team, you will work closely with our physicians and clinical staff to provide excellent customer service and