Patient-Focused Front Desk Coordinator - Medical Office

GI Alliance; New Britain (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our New Britain Care Center. You will be the first contact for patients, scheduling visits, verifying demographics, and supporting staff.

The role requires 3+ years of front desk medical office experience, excellent communication, and proficiency with EMR systems like Epic. In-person schedule is day shifts with weekends off.

Qualifications

• High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Epic experience is a plus.

Responsibilities

• Provide remarkable patient experience by scheduling visits, confirming appointments, updating insurance and demographics, and answering calls.
• Document and follow up on electronic messages and alerts with attention to detail.
• Work as part of the team, using EMR and assisting with quick questions from clinical staff.
• Process insurance authorizations when required.
• Monitor provider schedules and correct errors as needed.

Skills

Customer Service

Communication

Problem-solving

Teamwork

Education

High School Diploma

Tools

Epic EMR

Microsoft Excel

Job description

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Front Desk Coordinator to join our New Britain Care Center. You will be the first contact for patients, scheduling visits, verifying demographics, and supporting staff.

The role requires 3+ years of front desk medical office experience, excellent communication, and proficiency with EMR systems like Epic. In-person schedule is day shifts with weekends off.