Front Desk Coordinator

GI ALLIANCE; Torrington (CT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

CTGI Connecticut GI, a division of GI Alliance, is seeking a full-time Front Desk Coordinator for our Torrington Care Center. You will greet patients, schedule visits, confirm appointments, and update insurance and demographic information in Epic EMR.

The ideal candidate has 3+ years of medical front desk experience, excellent verbal and written communication, strong interpersonal and customer service skills, and the ability to triage calls.

Qualifications

• High School Diploma or GED required.
• 3+ years of professional medical front desk experience.
• Prior front desk experience in a medical setting preferred.
• Experience with an EMR system is ideal; Epic experience a plus.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographic information in Epic EMR.
• Answer incoming calls and triage inquiries; document messages.
• Process insurance authorizations when required and monitor provider schedules.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

Epic EMR

Microsoft Office

Excel

Job description

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our Torrington Care Center! We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!A Short List Of Reasons Why You Should Work For CTGISelected as a Top Workplace 8 TimesCompetitive PayVery Fast-Growing PracticeWhat You Will Do For Us:Providing Remarkable Patient Experience: you will be responsible for scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls and documenting utilizing Epic EMR.Attention to Detail: Properly compose, process, and follow-up on electronic phone messages and alerts.Team Player: Utilizing EMR, answer any quick questions, which are appropriate for administrative staff.Versatility: Process insurance authorizations when required.Expertise: Monitor schedule of assigned providers, noting and correcting errors as appropriate.What We Are Looking For In You:High School Diploma or Equivalent.Excellent verbal and written communication skills.Strong problem-solving skills.Exceptional interpersonal and customer service skills | 3+ years of professional experience.Prior front desk experience in a medical setting.Experience with an EMR system is ideal, Epic experience is a plus.Job Type: Full-timeSalary Range: From $20.00 - $27.00 per hour, depending on experience. Offers are multi-factorial.Benefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to Friday 8:00am – 5:00pmEducation:High school or equivalent (Required)Experience:Microsoft Office: 3 years (Required)Customer Service: 3 years (Required)EMR systems: 1 year (Preferred)Work Location: In personQualificationsEducation: High school diploma or GED.Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.Requirements for Level I Status:Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.Performance Requirements:Knowledge of clinic policies and procedures.Knowledge of computer programs and applications.Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.Skill in operating office equipmentSkill in handling paperwork/filing adequately.Skill in handling incoming phone calls and triaging appropriately.Skill in written and verbal communication.Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.Ability to sort and file materials correctly by alphabetic or numeric systems.Ability to flexibly respond to changing demands.Ability to organize and prioritize tasks effectively.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran