Patient Experience & Scheduling Specialist (Front Desk)

Paycom; Bristol (CT); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CTGI (Connecticut GI) in Bristol, CT, is seeking a full-time Front Desk Coordinator to join our Care Center. You will manage scheduling, patient information, and communications to ensure a seamless patient experience.

The role requires strong communication, problem-solving, and customer service skills, with prior front desk experience in a medical setting preferred. Epic EMR experience is a plus; Monday–Friday, 8:00am–5:00pm, on-site position.

Qualifications

• High school diploma or GED is required.
• Excellent verbal and written communication abilities.
• Strong problem-solving and customer service skills.
• Experience in medical front desk is preferred.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographics.
• Answer incoming calls and triage requests.
• Process insurance authorizations when required.
• Monitor provider schedules and correct errors.

Skills

Comms skills

Customer service

Interpersonal skills

Problem solving

Office software

Education

High school diploma or GED

Tools

Epic EMR

Microsoft Office

Job description

CTGI (Connecticut GI) in Bristol, CT, is seeking a full-time Front Desk Coordinator to join our Care Center. You will manage scheduling, patient information, and communications to ensure a seamless patient experience.

The role requires strong communication, problem-solving, and customer service skills, with prior front desk experience in a medical setting preferred. Epic EMR experience is a plus; Monday–Friday, 8:00am–5:00pm, on-site position.