Patient‑Focused Administrative Services Specialist

Hill Country Mental Health and Developmental Disabilities Centers; Kerrville (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

Employer-paid life insurance

401(a) retirement plan + 457/403(b)

Paid time off and sick leave

Professional, supportive environment

Job summary

Hill Country Mental Health and Developmental Disabilities Centers is seeking an Administrative Services Specialist for the Werlein Crisis Stabilization Unit in Kerrville. The role focuses on welcoming clients and coordinating frontline administrative workflows, including reception, scheduling, intake and crisis-related processes.

The position emphasizes compassionate communication, accurate record-keeping and reliable support for billing, purchasing and facility operations.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 2 years' experience in a fast-paced administrative/receptionist role, in clinic/medical environment preferred.
• Maintain Texas state Driver's License and auto insurance.
• Complete CPR and Prevention and Management of Aggressive Behavior training within 3 months.

Responsibilities

• Coordinate and facilitate efficient clinic reception and office services workflow, including registration, intake, walk-in, appointments and crisis services processes.
• Communicate compassionately and clearly with clients, providers, employees and external stakeholders to ensure timely follow-up and continuity of services.
• Maintain accurate administrative records, reports, documentation and electronic filing, including demographics, financial, insurance and EHR data.
• Oversee financial transactions tied to purchasing, invoicing and payment processing.
• Foster a clean, organized, trauma-informed, person-centered environment supporting safety and quality service.
• Manage supplies, equipment and inventory to ensure operational readiness and continuity of services.
• Maintain knowledge of programs, services and procedures to guide access to care.
• Complete required trainings timely.
• Prioritize multiple duties in a fast-paced setting while meeting deadlines and service standards.
• Support facility and transportation operations by maintaining records and reporting issues as needed.
• Safeguard confidentiality and HIPAA compliance for health information and records.
• Collaborate with interdisciplinary teams and participate in meetings, supervision and continuous improvement initiatives.
• Fulfill Safety Officer duties if assigned.
• Perform other duties to support organizational and clinic objectives.

Job description

Hill Country Mental Health and Developmental Disabilities Centers is seeking an Administrative Services Specialist for the Werlein Crisis Stabilization Unit in Kerrville. The role focuses on welcoming clients and coordinating frontline administrative workflows, including reception, scheduling, intake and crisis-related processes.

The position emphasizes compassionate communication, accurate record-keeping and reliable support for billing, purchasing and facility operations.