Crisis Services Admin Specialist — Impactful Office Support

Hill Country Mental Health and Developmental Disabilities Centers; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

401(a) plan with employer matches

457/403(b) plan

Paid time off

Paid sick time

Supportive environment

Job summary

Hill Country MHDD is seeking an Administrative Services Specialist for the Werlein Crisis Stabilization Unit to coordinate clinic reception, manage schedules, and maintain accurate records. The role emphasizes compassionate communication with clients, providers, and staff, while ensuring efficient operations and data integrity.

The position requires 2 years of fast-paced admin experience, a high school diploma or GED, and CPR plus aggression management training within the first 3 months.

Qualifications

• Minimum 2 years' experience in a fast-paced administrative/receptionist position, in clinic and/or office, preferably in a medical environment.
• High school diploma/GED; some college preferred.
• Maintain valid Texas state Driver's License and auto insurance.
• Complete and maintain CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment.

Responsibilities

• Coordinate and facilitate efficient clinic reception and/or office services workflow, including registration, intake, walk-in, appointment scheduling and crisis services processes.
• Communicate compassionately and clearly with clients, providers, employees and external stakeholders to ensure timely follow-up and continuity of services.
• Maintain efficient and accurate administrative records, reports, documentation and electronic filing systems, ensuring accuracy and integrity of demographic, financial, insurance and EHR information.
• Maintain accountability for accurate financial transactions for which position is responsible, providing administrative support for purchasing, invoicing and payment processing.
• Facilitate a clean, organized, trauma-informed, and person-centered environment that supports safety and quality service delivery.
• Maintain oversight of supplies, equipment, and inventory to ensure operational readiness and continuity of services.
• Maintain working knowledge of programs, services, and procedures to provide accurate information and support informed access to care.
• Complete required training on a timely basis.
• Prioritize and manage multiple responsibilities in a fast-paced environment while meeting deadlines and maintaining service standards.
• Support facility and transportation operations by maintaining required records and communicating maintenance or operational concerns as required.
• Safeguard the confidentiality and security of protected health information and organizational records in compliance with HIPAA and Hill Country MHDD Center policies.
• Collaborate effectively with interdisciplinary teams and participate in meetings, supervision, training, and continuous improvement initiatives.
• Fulfill Safety Officer duties if assigned.
• Perform other duties as assigned to support organizational, departmental, and clinic and/or office objectives.
• Work Hours: Wednesdays 12:30 PM to 8 :00 PM, Thursdays 8:00 AM-8:00 PM, Fridays 8:00 AM-8:00 PM, Saturdays 8:00 AM-8:00 PM

Skills

Customer service

Administrative support

Communication

Multitasking

Problem solving

Interdisciplinary collaboration

Education

High school diploma/GED

Some college

CPR certification

Prevention and Management of Aggressive Behavior training

Tools

Electronic health records (EHR)

Texas Driver's License

Auto insurance

Job description

Hill Country MHDD is seeking an Administrative Services Specialist for the Werlein Crisis Stabilization Unit to coordinate clinic reception, manage schedules, and maintain accurate records. The role emphasizes compassionate communication with clients, providers, and staff, while ensuring efficient operations and data integrity.

The position requires 2 years of fast-paced admin experience, a high school diploma or GED, and CPR plus aggression management training within the first 3 months.