Lead Care Coordinator — Mental Health & Crisis Support

Hill Country Mental Health and Developmental Disabilities Centers; Kerrville (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PPO health insurance

PPO dental

Employer paid life insurance

401(a) plan with employer match

457/403(b) plan

Generous PTO and sick leave

Supportive team environment

Job summary

Hill Country Mental Health and Developmental Disabilities Centers seeks a Lead Care Coordinator in Kerr County to oversee care coordination and deliver trauma-informed, person-centered services. You will support assessments, care planning and crisis intervention across clinic teams.

You will also guide scheduling, documentation, and training to maintain service quality while interacting with clients in clinic, home, and community settings.

Qualifications

• Bachelor's degree in social, behavioral, or human services with QMHP-CS eligibility.
• 2-5 years of experience in a mental health setting providing community-based services; or 1-2 years of leadership experience leading teams of at least 3 members.
• CPR certification and Prevention and Management of Aggressive Behavior training must be obtained within the first 3 months.
• Maintain a valid Texas driver’s license and auto insurance.

Responsibilities

• Provide assessment, treatment plan development, skills training, case management, psychosocial rehabilitation, and other services as identified in the individual's needs and strengths assessment.
• Schedule, facilitate, and document services, delivered individually, in groups, in-clinic, in the community, virtually and in person.
• Ensure that all caseload individuals have a current Uniform Assessment and timely CANS/ANSA documentation.
• Utilize collaborative documentation with 24-hour turnaround on service delivery.
• Deliver services using Evidenced Based Practice recommended by HHSC.
• Develop and monitor person-centered recovery plans with individuals and their support networks.
• Provide crisis intervention including screening, assessment and placement as needed.
• Participate in clinic on-call schedule with 24-hour availability when scheduled.
• Ensure compliance with safety, HIPAA, and ethical standards in field operations.
• Support and coordinate to Care Coordinators through trainings and mentoring to improve clinic performance.
• Engage in community outreach and partnerships to reduce barriers to care.

Skills

Leadership experience

CPR certification

Aggressive Behavior training

Education

Bachelor's degree in social, behavioral, or human services (QMHP-CS eligible)

Job description

Hill Country Mental Health and Developmental Disabilities Centers seeks a Lead Care Coordinator in Kerr County to oversee care coordination and deliver trauma-informed, person-centered services. You will support assessments, care planning and crisis intervention across clinic teams.

You will also guide scheduling, documentation, and training to maintain service quality while interacting with clients in clinic, home, and community settings.