Patient Flow Strategist

Planned Parenthood of Greater New York; New York (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Generous PTO and holiday schedule

Medical, dental and vision coverage

FSA/HSA options

Disability & Life Insurance

401(k) retirement plan with employer 1

Professional development support

Job summary

Planned Parenthood of Greater New York is seeking a Patient Care Associate to manage daily health center patient flow and reduce wait times while delivering a positive patient experience. You will monitor charts, triage, and help with staffing, schedules, and collaboration with clinic leadership to ensure efficient service delivery.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office and electronic health records, with a commitment to

Qualifications

• Excellent customer service and communication skills.
• High school diploma or GED required.
• Proficiency with Microsoft Office and EHR systems.
• Ability to work under pressure and with diverse patient populations.

Responsibilities

• Optimize patient flow and wait times in a health center.
• Maintain center systems and ensure patient experience meets standards.
• Act as an electronic health record super user and support staff.
• Coordinate with clinic leadership to manage schedules and staffing.
• Provide team support and training to volunteers and temps.

Skills

Customer service

Communication

Microsoft Office

Electronic health records

Education

High school diploma/GED

Tools

Electronic Health Records

Job description

Planned Parenthood of Greater New York is seeking a Patient Care Associate to manage daily health center patient flow and reduce wait times while delivering a positive patient experience. You will monitor charts, triage, and help with staffing, schedules, and collaboration with clinic leadership to ensure efficient service delivery.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office and electronic health records, with a commitment to