Patient Flow Specialist

Planned Parenthood of Greater New York; New York (NY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental and vision coverage

Short- and Long-Term Disability

401(k) Retirement Plan

Job summary

Planned Parenthood of Greater New York is seeking a patient care associate to manage daily health center patient flow and support front-line operations. The role emphasizes reducing wait times, optimizing room utilization, and maintaining high-quality customer service in a fast-paced clinic setting.

The candidate should be proficient with electronic health records and Microsoft Office, with strong communication and teamwork skills to collaborate with clinic leadership and volunteers.

Qualifications

• Excellent customer service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills.
• Superior oral and written communication skills.
• Develop and maintain professional relationships with stakeholders.
• Ability to work effectively as part of a team.

Responsibilities

• Monitor charts/clients waiting and optimize room utilization.
• Minimize wait times and ensure patient satisfaction.
• Adjust staff schedules to ensure efficient service delivery.
• Maintain effective communication with clinic leadership.
• Collaborate with staff to facilitate optimal patient care and flow.
• Ensure adherence to policies and HIPAA requirements.

Skills

Customer service

Communication

Teamwork

Stress management

Written communication

Education

High school diploma/GED

Tools

Microsoft Office

Electronic Health Records

Job description

Planned Parenthood of Greater New York is seeking a patient care associate to manage daily health center patient flow and support front-line operations. The role emphasizes reducing wait times, optimizing room utilization, and maintaining high-quality customer service in a fast-paced clinic setting.

The candidate should be proficient with electronic health records and Microsoft Office, with strong communication and teamwork skills to collaborate with clinic leadership and volunteers.